People Officer

Do you want to use your skills in HR to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? Is your genuine passion for HR supported by recent experience in a similar role and a proven ability to thrive in a fast-paced HR environment? If your answer to both questions is yes, you could soon be playing a vital role at the heart of our organisation. 

Join WaterAid as a People Officer and be part of a global change for millions of people. Help them to unlock their potential, break free from poverty and change their lives for good. On top of that, you'll be joining a 2020 Great Place to Work® award-winning organisation. 

About the team: 

The WaterAid Global People & Organisational Development team (The People Team) plays a critical role in helping WaterAid realise its goals. We lead on the development of strategies that ensure that WaterAid people are aligned and engaged with our aims and objectives, and that they have the skills and opportunities to maximise the impact they can make. 

About the role: 

Among your many challenges, you will be supporting hiring managers' needs throughout the recruitment process, both in the UK and globally. You'll also play a key part in advising and signposting staff to the intranet and, where appropriate, refer them to the relevant team member within the wider directorate. You'll be supporting the Payroll Officer with the monthly pay run and related queries, inputting payroll data and supporting the leavers' process as well as managing and triaging all internal and external queries received into our shared mailboxes, via phone call and face to face. Maintaining office systems and ensuring our HRIS database is updated is fundamental, as is working with the People Operations Lead to develop reporting through PeoplePlace and other relevant systems and surveys. These are just some aspects of this interesting, varied and vital role that will give you every opportunity to learn and develop within the HR generalist field. 

About you: 

As our People Officer, you will work across the UK People Team to provide excellent administrative support across the full spectrum of HR including, recruitment, policy, processes, systems, employee benefits and general UK People Team projects and initiatives. In this role, you will act as a central point of contact for all HR queries across the UK and the team, providing a proactive and customer centric response to internal and external stakeholders, and as well as ensuring our processes, systems and practices are accurate and efficient. 

To be successful, you'll need: 

* Experience of working as an HR Administrator / Officer in a busy (office / professional) environment whilst remaining calm under pressure. 

* A can-do proactive attitude, able to manage multiple workstreams whilst remaining calm under pressure and not compromising on quality. 

* Strong customer service skills, dealing with a wide variety of internal/external customers. 

* Excellent oral and written communication skills, fluent in the English language. 

* Excellent IT literacy using Office 365, in particular the MS office suite (Word, Excel, Outlook) and SharePoint. 

* Able to work collaboratively and build effective working relationships with colleagues, internal and external stakeholders.

WaterAid benefits include: 

• 36 days holiday (including 8 UK Bank Holidays) 
• Option to buy an extra 5 days annual leave 
• We offer a generous pension plan with employer contribution of up to 10% 
• Wide range of flexible and agile-working arrangements 
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave. 
• Sabbaticals 
• Volunteer Day 
• Season Ticket Loan 
• Free annual eye tests 
• Pay as You Give charitable giving scheme 

Additional Information 

WaterAid is located at Canary Wharf, London and this will be your location and contract base. We are hybrid working, which means where you will be required to work from the office a minimum of 2 days per week. The remainder of the time will be working from home. 

In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. 

WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority and we take our responsibilities extremely seriously. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate pre-employment references and checks to ensure high standards are maintained. 

WaterAid is an equal opportunities, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality. Should you have a disability and require any additional support, please contact us at [email removed - click apply for more details].