Candidate Success Associate (Career Builders)

We are Multiverse, a tech scaleup with a social mission. We’re creating a diverse group of future leaders by building an outstanding alternative to university and corporate training, through the power of professional apprenticeships.

We’re one of the fastest-growing businesses in Europe and rapidly expanding in North America, working with over 500 clients including McKinsey & Co, Morgan Stanley, Verizon and Visa. In June 2022, we broke the EdTech funding record (again!) by announcing our $220m Series D, making Multiverse the UK’s first ever EdTech unicorn.

Join us on our journey to democratising access to the best careers and learning opportunities.

Requirements

The Candidate Success team is the ‘face’ of Multiverse. As the first point of contact for our candidate, we play a critical role in representing Multiverse to the 10,000s of candidates who apply to our apprenticeships each year and ensuring they are set up for success.

Working in collaboration with the Candidate Assessment, Go-to-Market and Programme Delivery teams, the Candidate Success team provides exceptional support to our Career Builder candidates. Our Career Builders are established professionals who use an apprenticeship to develop their skills in areas such as Data Analytics, Project Management and People Leadership whilst in their existing jobs.

As a Candidate Success Associate, you will help ensure that we follow a rigorous approach in assessing our candidates’ suitability, while providing an outstanding service and shaping their experience of becoming future leaders.

This role will afford successful candidates the opportunity to join a new & strategically important team focused on exciting and educating future candidates about the value and importance of the Multiverse experience, with the chance to shape our future direction and build our people-centric, knowledge-based, target-driven approach.

There is a real opportunity here to learn from the best and to carve out a long-term career within a high-growth scaleup driving meaningful change.

Together, we’ll empower a diverse group of future leaders.

Let’s do it.

Specifically, you will be:

• Providing an exceptional service to our candidates
• Supporting the Go-to-Market team with information sessions to clients, inspiring prospective candidates to apply for one of our world-leading programmes
• Driving conversion of applications and enrolments - being diligent and proactive in supporting prospective apprentices in their decision making
• Becoming a subject matter expert on our apprenticeship programmes to ensure the best match for learners and the best ROI for employers
• Holding day to day responsibility for supporting high volumes of mid-senior level candidates to successfully complete their applications
• Delivering excellent customer service - exceeding set targets for conversion, customer satisfaction, and retention
• Providing regular consultation & progress reporting to Account Executives on their client deals

About you:

• Experience in a client facing sales/customer service role, with a proven track record of working effectively with senior stakeholders in a corporate environment, regularly meeting & exceeding set targets

• Outstanding stakeholder management, communication and troubleshooting skills matched with the ability to build trust with a range of strong relationships internally and externally

• A love for technology and data - You understand the importance of data, and you can work with data effectively to drive smart, data-driven decisions
• A passion for problem solving – especially when you see the direct impact it has on our candidates and colleagues
• Able to work efficiently and autonomously - with the ability to expertly manage competing priorities
• A genuine people-person - You enjoy talking directly to candidates and understand that the most valuable relationships are collaborative

Benefits

• Time off - 27 days holiday, plus 6 additional days off: 1 life event day, 1 volunteer day and 4 company-wide wellbeing days
• Health & wellbeing - private medical Insurance with Bupa, a medical cashback scheme, life insurance, and access to Spill - all in one mental health support
• Hybrid & remote working - weekly or monthly visits to the London office
• Equity - every Multiverse has ownership in the business through equity options
• Team fun - weekly socials and regular offsite events

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Right to work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.