Client / Account Manager

About us

SMG is one of the most exciting growth companies in the UK today. Home to three award winning agencies, Capture, Lobster and Threefold. At SMG, our people are at the heart of everything we do and are our biggest asset.

We believe that the best way for brands to grow is to connect with people at the point of consideration and buying. Conversely, for retailers and commerce platforms, enabling that connection creates happier customers, better performance, and brilliant business results.

We are proud to provide opportunities for fast career growth, recognising and rewarding great work, and doing this within an inclusive, highly flexible, and innovative environment.

We are dedicated to support our employees to be the best version of themselves both inside and outside of work. We’re have an extraordinary culture built by exceptional people and it’s because of this that we’ve been recognised as 2nd in Best Companies marketing and media's best agencies to work for, and we’ve just received our 3 star accreditation from Best Companies, making us a World Class company to work for.

Across the group, we have a shared mission to lead connected commerce marketing.

The role

We are looking for a Client Manager to join our Capture team and oversee the management and relationships of some of our key FMCG partners.

What you'll be doing

We pride ourselves on creating challenging and exciting opportunities, meaning that no two days are the same. However, here's an idea of what your responsibilities will look like:

• Client management: Build strong relationships with your clients, understand their needs as a business and identify ways to cement and expand Capture's current set up with them.
• Campaign creation: Lead the creation of all agency output for your clients. Create strategic proposals in conjunction with other members across SMG and your direct team.
• Campaign evaluation: Comfortable with reviewing and simplfying the presentation of data. Oversee the team output of all evaluation work and leading presentations to clients.
• Team management: Manage team members with varying experience, assign their resource to own particular areas of the clients you oversee.
• Commercial management: Oversee the commercial reporting of your client base, being able to assess how your client accounts are performing and articulate this clearly and simply to your line manager.

What you'll need to have

• A proven track record in delivering business growth.
• Coaching and development experience within a high performing team.
• A strong grip of numbers, able to work seamlessly with data & financial reporting.
• Experience working in a fast paced and matrixed organisation with a solution focused mind-set.
• Strong influencing and interpersonal skills.

P.s. we try really hard to make sure that we list only essential criteria here, BUT if you think you can do an amazing job, yet don't have every single thing on this list, we'd still love to hear from you.

The best bits

Here at SMG we are dedicated to continuously reviewing and improving our benefits package to offer the best that we can for our people. Here's some of our current favourites...

💰 Generous discretionary bonus scheme

🧘‍♂️ £1,200 yearly wellbeing fund (on top of your salary!) towards your personal wellbeing and passions

📚 £500 yearly “Uni Fund” towards learning and development

🎧 Free headspace subscription

🕐 4pm Friday finishes all year round

🥳 Two fully paid conferences a year at Summer & Winter, as well as a dedicated team that put on activities and celebrations throughout the year

The process

1. We will invite you to a first interview which we try to keep relatively informal, so it gives you the opportunity to share your authentic self. The hiring team will be looking to understand more about your experience and why you're interested in working with us.
2. There will be a second interview which will last a little longer, and involve some form of task to showcase your ability to do the role.
3. We then invite you to a meet & greet which is an opportunity for you to meet the team you'll be joining and ask them questions about the role and wider business.

🌟 Helping you shine 🌟

We are committed to helping you shine and show your full potential by making any changes you might need throughout your application. If you need an alternative way of applying for this role, support with understanding the role and its requirements, changes to be made to the way we hold our interviews, or anything else, then please reach out to us.

🤝 SMG are proud to be an equal opportunities employer 🤝

We are fully committed to providing equality in the workplace and ensure all opportunities for, and during employment, will be afforded to individuals fairly and irrespective of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race including colour, ethnic or national origins and nationality, religion or belief or sexual orientation ("the protected characteristics"). We want our organisation to reflect the diversity of our communities and we welcome applications from people from all backgrounds.