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Join RBG Kew, a leading plant conservation institute, as a Creative Programmes Ambassador and contribute to protecting and understanding our planet's flora.
Overview
Salary
£26234
Location
Kew Gardens, Richmond
Expires
Expires at anytime
The Royal Botanic Gardens, Kew (RBG Kew) is a globally renowned plant science institute, UNESCO World Heritage Site, and a key visitor attraction, dedicated to comprehending and preserving plants and fungi for humanity's welfare and all life's future. Striving to end the ongoing extinction crisis and promote a sustainably managed world, RBG Kew leverages its leading scientific findings, unparalleled flora and fungi collections, worldwide partners network, awe-inspiring gardens at Kew and Wakehurst, and a rich history spanning 260 years.
Role Summary
- As a Creative Programmes Ambassador at Kew, you will be a crucial part of the Visitor Operations Team, greeting visitors to the artistic installations and responding to their queries.
- Enable active interaction between visitors and the installations by offering a warm welcome, proficiently dealing with enquiries, and respectfully guiding visitors on how to engage with the Installations.
- Manage queues effectively and advise on the best methods to experience the installations.
Role Requirements
- Previous experience in a customer-facing role preferred, ideally at a visitor attraction, and an outgoing, friendly demeanor.
- Strong communication skills, self-motivation, and confidence.
- The role requires outdoor work in various weather conditions, often involving lengthy periods of standing, and bicycling skills would be advantageous for navigating the garden's different installations.
Application Process Details
- Our extensive benefits package includes continuous learning opportunities, a generous annual leave provision, flexible work arrangements to preserve your work-life balance, an Employee Assistance Programme, and other wellness supports such as cycle-to-work schemes and discounted gym memberships.
- We also provide competitive pension plans, an employment discount scheme, and free access to numerous national museums and galleries in addition to our own beautiful gardens at Kew and Wakehurst.
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world’s plants and fungi.
The role: As a Creative Programmes Ambassador at Kew, you will be part of the Visitor Operations Team, responsible for welcoming visitors to the artistic Installations that have been specially commissioned for the programmes. Your primary duties include encouraging visitors to interact with the Installations by providing a warm and outgoing welcome, handling visitor queries about the Installations or the Gardens in general, and confidently and respectfully informing visitors on the appropriate way to engage with the Installations. You will also undertake some queue management and provide guidance on the best way to experience them.
Job requirements: You will have an outgoing, friendly manner, and have experience working in a customer facing role, ideally at a visitor attraction. Great communication skills are a must, as is the ability to be self-motivated and confident. Due to Kew’s nature as an outdoor site, this role will be based outdoors, in a range of weather conditions. It can involve long periods of standing and the ability to ride a bicycle will prove to be useful when travelling between the different installations across the gardens.
Benefits: Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
