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Join the mission of the Royal Botanic Gardens, Kew as a Deputy Visitor Experience Manager and become a protector of the world's plants and fungi
Overview
Salary
£29451
Location
Wakehurst, West Sussex
Expires
Expires at anytime
The Royal Botanic Gardens, Kew (RBG Kew) is a global pioneer in plant science and a cherished UNESCO World Heritage Site. We're committed to understanding and preserving plants and fungi for the well-being of humanity and the survival of life on Earth. Working towards conquering the extinction event, we aspire to foster a world where nature is safeguarded, cherished universally, and handled sustainably. Our operations are built on our cutting-edge scientific research, unparalleled plant and fungi collections, an extensive global network of allies, our striking gardens at Kew and Wakehurst, and a diverse 260-year history.
Role Summary:
- As the Deputy Visitor Experience Manager at Wakehurst, your primary tasks will involve supporting the Visitor Admission and Retail operations at the Visitor Centre.
- You will play a pivotal role in not just reaching sales, admission, and membership targets, but also uplifting the Visitor Experience Assistant team.
- The role entails working on weekends in a Tuesday, Wednesday, Thursday, and Sunday rotation.
Role Requirements:
- Applicants should possess a background in leading a team in a fast-paced Retail and/or Visitor Attraction setting.
- Strong administrative and communication skills are crucial, along with adeptness in managing conflicting priorities and working autonomously.
- Team management or leadership ability along with being a supportive and positive motivator is essential.
Benefits:
- RBG Kew offers a dynamic benefits package including continuous learning opportunities, a sizable annual leave allotment, flexible working arrangements, an Employee Assistance Programme, and other wellness supports.
- Perks include a competitive pension, employee discount scheme, free entry to various national museums, galleries, and our scenic gardens at Kew and Wakehurst.
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world’s plants and fungi.
The role: As the Deputy Visitor Experience Manager at Wakehurst, you will support the Visitor Admission and Retail operation within the Wakehurst Visitor Centre. This is a key role in delivering sales, admission, and membership targets while supporting and leading the Visitor Experience Assistant team. The position involves weekend working with a pattern of Tuesday, Wednesday, Thursday, and Sunday.
Job requirements: We are looking for someone with experience of leading a team in a fast-paced Retail and/or Visitor Attraction environment. You should demonstrate exceptional customer service, strong administrative and communication skills, and the ability to manage conflicting priorities and work using your own initiative. Effective and collaborative team management/leadership skills are essential to support and encourage the team to develop and perform using positive motivation and addressing any performance issues promptly.
Benefits: Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
