ZOE Customer Support Associate II (full-time)

Join ZOE as they are looking for a ZOE Customer Support Associate II (full-time)

About ZOEWe’re a start-up company that has run the world's largest nutrition study of its kind, called PREDICT. This unique personalised nutrition research has been conducted in partnership with scientists from leading universities and teaching hospitals including Harvard, Massachusetts General Hospital, Stanford, Oxford, and King’s College London.Based on our research, we launched our at-home test kit in the US, which anyone can use to better understand their body. Our test kit empowers people to discover their own unique responses to food based on their blood sugar, blood fat, and microbiome so that they can eat for their biology. We have now opened early access to our program in the UK as of spring 2022.About the RoleWe are looking for a level II Customer Support Associate to help lead our rapidly growing team within a fast-paced environment. You will work directly with customers as well as manage a team of up to about 10 customer support associates.You will be responsible for ensuring the success of the customers’ journey through our test and program by identifying customers’ questions, concerns and overall needs and providing helpful solutions to them in an accurate and efficient manner, maintaining high standards of customer service across all interactions.This position is for an ambitious professional looking to grow their leadership skills. The right candidate is empathetic, passionate about people and improving lives, and is highly organized and analytical. Typical tasks outside of customer support shifts include training and supporting our customer support team, continuously improving processes, and maintaining key metrics.FAQsCan I work remotely full-time?This role is fully remote within the UK #LI-RemoteWhat's it like to work at ZOE?The ZOE team is diverse, dynamic and data-driven. We have an open and honest culture that delights in learning, thrives in collaborating and likes to have fun.I completed an AfN-accredited degree — is this role a fit for me?This role is specific to the pre-sale and testing stages of our ZOE program, and has a career pathway within our Customer Support Team. Our ZOE Coach role is a better fit for your skillset. We are not hiring for the ZOE Coach position at this time.