iwocaPay Client Success Executive

We’re looking for a Client Success Executive
We’re looking for a hard-working and highly motivated Client Success Executive to join our Pay Later Team to help businesses looking to spread the cost of payments setup and manage their account with iwocaPay. iwocaPay is two years old and continuously growing. Joining the business at an exciting time, you will have involvement in and play a crucial role in rolling out new features and identifying opportunities.

About us
At iwoca, our mission is to reach 1 million small businesses with innovative financing solutions that make it easier for them to run their business. One of the biggest challenges that small businesses face is getting invoices and orders paid, making them less productive, less profitable and less in control. iwocaPay is an invoice checkout solution that blends the best of payments and finance to get invoices paid faster.

Requirements

Your mission will be to:

• Actively assist new customers get setup for the first time including guiding them through security steps and support them as they continue to use the product going forward
• Build and maintain strong, long-lasting relationships with small businesses, helping them achieve their business goals with iwoca
• Help to boost our self-serve numbers which will in time lead to other projects
• Liaise with various teams within iwoca, such as sales, underwriting and collections to achieve the best outcome for your customers
• Identify relevant cross-sell opportunities for your customer so that iwoca can support them in other ways in the future
• Drive change throughout the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca
  

We look for people who are smart, humble, motivated and always looking to improve.

Ideally, you’ll have:

• Strong business acumen with a real enthusiasm for helping SMEs
• Strong communication & listening skills with an excellent telephone manner and a passion for delighting customers
• Exceptional time-management and multitasking skills
• Good experience in explaining complex products and services to customers
• Proven customer relationship management experience
• Be proactive, motivated, and metrics-driven

• The ability to "think outside the box" to make suggestions that will help us improve our products, systems and processes
• Ambition and an entrepreneurial spirit, thriving in a dynamic, team-oriented environment

Don’t take this list as prescriptive: it’s just to give you a sense of who might do well at the job. We’d still love to hear from you if you don’t hit every point on the list, or if you have other experience.

We want to pay all of our employees fairly, so that’s why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business. We are looking to pay between £22,000 - £30,000 for this role plus a bonus of 10-20%, this isn’t fixed so let us know in your application what you are looking for. We know there may be some candidates who may not fit within this salary range, if this is the case we would still love to hear from you.

Benefits

We put a lot of effort into making iwoca a brilliant place to work with:

• Swanky offices in London and Leeds, or you can work remotely
• Events and clubs, like bingo, comedy nights, yoga classes, football…
• Two company retreats a year (like in the French Alps)
• Plenty of drinks and snacks in our offices
  
  

Our benefits package is second-to-none and includes:

• Medical insurance from Vitality, including discounted gym membership
• 25 days’ holiday and an extra day off for your birthday
• Instant access to emotional and mental health support with our partner, Spill
• Share options
• Generous maternity leave and shared paternity leave
• A nursery tax benefit scheme to help you save money
• Paid volunteering time to support your chosen charity
• Extra leave if you want to travel or study
• Sabbaticals for staying with us
• Cycle-to-work scheme
  
  

And to make sure we all keep learning, we offer:

• An L&D budget for everyone, including a book budget
• Company-wide talks with internal and external speakers
• A calendar of meetups we host at our office
• Access to learning platforms like Treehouse if you want to learn to code.