iwoca

Collections & Recoveries Advisor

Join iwoca as they are looking for a Collections & Recoveries Advisor

We started in 2012, when we noticed a problem: on average, it was taking eight weeks (and a lot of paperwork) for small businesses to apply for a loan. Worse still, more often than not, that process was ending in a ‘no’.

We knew that bakeries, building firms, salons, and solicitors deserved better. They deserve to be able to grow – hire more hands, invest in stock, market themselves – without all the hold music and absurdly rigid criteria.

We work hard to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that diversity isn't an optional add-on, it's the core ingredient of what makes us great.

Requirements

A typical day for you will be:

  • Having purposeful conversations with customers in early arrears to recover payment or ascertain the reason for missed payment and scheduling the next steps accordingly
  • Building relationships with customers through regular contact to validate, understand and resolve breaches of their loan agreements with customers
  • Handling high levels of inbound and outbound calls in a diligent, professional and efficient manner
  • Sending emails with the greatest level of care, accuracy and customer service skills
  • Negotiating, implementing and monitoring feasible repayment solutions that take into account the client’s circumstances while balancing the best interests of the business
  • Working closely with the Collections Team Leader and Collections Specialists to review and develop processes to ensure maximum efficiency
  • Ensuring compliance with all appropriate legislation regulatory body guidelines and adhering to our company policies and procedures
  • Upholding iwoca’s company reputation at all times
  • Updating systems in order to keep an accurate record of activities, observations and outcomes within the collections process
  • You will be required to come into the office at least once a week

We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have:

  • Proven experience in debt recovery, ideally in the commercial/business sector in a call based environment
  • Empathy, forbearance and professionalism
  • Strong communication skills on both phone and email
  • High levels of accuracy and attention to detail
  • The ability to deal with a variety of challenges, innovate and think on your feet
  • Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs.

Benefits

What’s life like as an iwocan? (UK Benefits)

We all enjoy:

  • Bright, modern office spaces in London (Fitzrovia) & Leeds, and we support hybrid working.
  • A calendar of both in-office and remote events week including Bingo, Comedy Nights, Escape Room challenges….
  • Two company retreats a year (in places like the French Alps or Spanish seaside)
  • Pool, ping pong, foosball tables and tournaments
  • Virtual and in-office yoga classes every Tuesday and Thursday morning
  • An ever-growing number of clubs including climbing, chess, football and boxing
  • Plenty of drinks and snacks in our office kitchen

Just for you:

  • Medical insurance from Vitality, including discounted gym membership
  • We take your well being incredibly seriously, so you’ll have instant access to emotional and mental health support services via our partner Spill
  • Share options
  • Enhanced maternity and shared parental leave
  • A workplace nursery tax benefit scheme. Save £££ on your nursery costs.
  • 25 days holiday per year and an extra day off on your birthday
  • All the equipment you need to set up your home working space up
  • Paid volunteering time for you to support your chosen charity
  • Extra leave if you want to travel or study
  • Special celebrations for anniversaries and long service including sabbatical
  • Flexible working arrangements
  • Cycle-to-work scheme

And to make sure we all keep learning, we offer:

  • L&D budget including a book budget to encourage you to keep learning
  • Tickets to tech conferences across Europe
  • Company-wide talks with internal and external speakers
  • A calendar of meetups we host at our office
  • Access to learning platforms like Treehouse if you want to learn to code.