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Join our mission at Royal Botanic Gardens, Kew to safeguard plants and fungi and deliver exceptional customer service.
Overview
Salary
£29692
Location
Kew Gardens, Richmond, UK - Hybrid
Expires
Expires at anytime
Organisation summary
The Royal Botanic Gardens, Kew is on a mission to understand and protect plants and fungi for the prosperity of everyone and the continuity of life on Earth. As a world heritage site, we're committed to ending the extinction crisis and creating a world where nature is valued, protected, and managed sustainably by leveraging our scientific research, global partnerships, inspirational gardens, and rich 260-year history.
Role Summary
- Delivering world-class customer service via various touchpoints.
- Handling telephone and email enquiries in an office setting, supplemented with a front-house presence, engaging in face-to-face interactions with visitors.
- Participating in minor business administrative tasks.
Role Requirements
- Exceptional customer service skills and background in a similar role.
- Experience in handling ticketing, memberships or subscriptions is favored.
- Capability to prioritize tasks effectively, remain calm and solutions oriented in a busy environment.
- Excellent attention to detail, accuracy in data entry and proficiency in Microsoft Suite programs.
Application Process Details
- We offer continuous learning, flexible working hours with a wholesome work-life balance, wellbeing support and a competitive benefits package.
- We provide a generous annual leave entitlement, an Employee Assistance Programme, cycle to work scheme and discounted gym membership.
- We offer free entry into a variety of national museums and galleries in addition to access to our magnificent gardens at Kew and Wakehurst.
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world’s plants and fungi.
The role: As a Customer Support Assistant, you will be a key player in ensuring the provision of world-class customer service to members and visitors through a variety of touchpoints. This is mainly an office-based position dealing with telephone and e-mail enquiries, but also includes time in a front of house position in face-to-face interactions with visitors. You will also support with some business administrative tasks in the back office.
Job requirements: Applicants should demonstrate excellent customer service skills whilst dealing with a variety of customers and topics. Previous experience in a customer service/customer-facing role is essential. Experience dealing with ticketing, memberships, or subscriptions would be ideal. Candidates should have the ability to prioritise effectively, maintain confidence in a busy environment, and remain solutions focused. Attention to detail and accuracy of data entry is vital, and confidence in Microsoft Suite programs and learning new processes is a plus.
Benefits: Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
