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Become pivotal to the mission of the renowned Royal Botanic Gardens, Wakehurst, as a Visitor Experience Duty Manager.
Overview
Salary
£39243
Location
Wakehurst, West Sussex
Expires
Expires at anytime
Join the esteemed team at Wakehurst, a key part of the internationally renowned Royal Botanic Gardens, Kew. As the Visitor Experience Duty Manager, you will be a central part of the organization's mission to protect and value nature for the wellbeing and future of all life on Earth.
Role Summary:
- Coordinate daily activities at Wakehurst
- Ensure maximum visitor enjoyment
- Maintain presentation standards
- Uphold the health, safety and security of the gardens, buildings, staff, volunteers and visitors
Role Requirements:
- Dynamic, proactive and motivated individual
- Proven record in delivering high levels of customer service
- Previous operational management or supervisory experience in a visitor attraction
- Demonstrable people management skills
- Ability to make informed decisions under pressure
Application Process Details:
- Apply through the online portal
- We welcome applications from all parts of the community
- Commitment to interviewing disabled applicants who meet the essential criteria
- An Enhanced DBS Check is required
Join the team at Wakehurst, Kew’s Wild Botanic Garden in Sussex, as a Visitor Experience Duty Manager. This role is central to our mission at the Royal Botanic Gardens, Kew, a renowned plant science institute and UNESCO World Heritage Site. Our goal is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We aim to end the extinction crisis and promote a world where nature is protected and valued by all.
The role: As a Visitor Experience Duty Manager, you will be at the heart of the visitor operation, responsible for overseeing and coordinating the daily activities at Wakehurst. Your duties will include ensuring maximum visitor enjoyment, maintaining presentation standards, and upholding the health, safety, and security of the gardens, buildings, staff, volunteers, and visitors.
Job requirements: The ideal candidate will be dynamic, proactive, and motivated with a 'can do' attitude. A proven track record in delivering high levels of customer service and previous operational management or supervisory experience within a visitor attraction is essential. Strong people management skills and the ability to make informed decisions under pressure are crucial.
Benefits: We offer a competitive salary of £39,243 per annum and a comprehensive benefits package. This includes continuous learning opportunities, a generous annual leave entitlement, flexible working arrangements, an Employee Assistance Programme, wellbeing support such as a cycle to work scheme, discounted gym membership, a competitive pension, employee discount scheme, and free entry to a wide range of national museums and galleries, as well as our beautiful gardens at Kew and Wakehurst.
If you are interested in this position, please apply through our online portal. We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interviewing disabled applicants who meet the essential criteria for the post. An Enhanced DBS Check is required for this role.
