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Join WeGift as they are looking for a IT Support Analyst
Overview
Salary No salary declared 😔
Location London
Expires Expires at anytime
Now more than ever, people want every experience to be instant and on-demand. And when it comes to getting paid, people want their cash yesterday. But every year organisations waste time, money, and energy sending more than $20 Trillion in payouts to individuals using cash, checks, credit, debit, prepaid, and gift cards! Held back by the legacy banking systems, crushed by the costs and complexity of credit cards there is this monster industry still lingering in the digital dark ages.
At WeGift we’re changing all that. We’ve built our proprietary payment rails that enable any organisation to send money to any individual, anywhere, instantly. No bank account required. No insane interchange fees. We even get up to 25% in commissions from retailers for driving sales which we pass on to our customers. It’s discounted money! We’re throwing away the old model, and transforming how we move and use money forever.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
You can read more about our team here - Diversity & Inclusion
The role
We are looking for our first IT Support Analyst to join the WeGift team to help set-up and develop core IT processes that will be fundamental as we continue to go through significant business growth. You’ll have the opportunity to influence key decisions across the IT infrastructure landscape including setting up new systems and processes to enable us to continually improve.
What Excites You
- Servicing the internal needs of the business, through providing outstanding technical and customer support across a range of IT systems, devices, and tooling.
- The chance to work within a high-growth Fintech scale up independently as the IT Support subject matter expert, and influence new ways of working by introducing robust and scalable systems, tooling, and policies. e.g. ticketing systems, Okta, SSO, automation
- The opportunity to work with the Head of InfoSec to roll out security policies company-wide, and contribute to security initiatives.
- Collaborating with the People team for onboarding new starters to deliver hardware provisioning, application set up, and systems training.
What Excites Us
- 3+ years experience working as an IT Support Analyst in an individual contributor role, or as part of a small team within a high growth or fast paced environment.
- Evidence working in 1st, 2nd and 3rd line support positions supporting Windows, MacBooks and Google Workspace.
- Outstanding communication skills with the ability to interact with all employees up to Senior Leadership and C Level. You are able to explain technical matters in non-technical terms.
- You’re service-oriented, and passionate about providing a world-class experience for everyone you support.
- A passion for learning and development. You’ll have a huge opportunity to grow with the business. As our headcount increases, so will the complexity of our IT systems and infrastructure.
Benefits
Take a look under the hood of life at WeGift from our employees perspective. This handbook built using Notion.so is what we use to navigate both the serene and choppy waters when needed. You might need to copy and paste the following link into your browser as job boards don't allow us to add hyperlinks - https://bit.ly/2PluGyG
- Private Medical Health Insurance with Bupa.
- A minimum of 25 days holiday + bank holidays
- All permanent employees receive an extra day off a month to help boost their well-being when they need it.
- Participation in the Employee Options pool giving you ownership in WeGift and participation in the upside.
- Pension scheme (3% contribution)
- For the time being we are a remote-first company, however, we will be moving to a more hybrid structure to allow flexibility between home and office based working. You will therefore be expected to be in our London office (145 City Road, nr Old Street) a set number of days a month, agreed by your manager.
- Generous maternity and paternity packages to make sure you get to spend time with your new bundle of joy.
- £1,000 annual L&D allowance to invest in mastering your craft, including accredited studies.
- Cycle to work scheme - save some £££ on buying a bike.
- Regular virtual team socials.
- Workplace Nursery benefit, where WeGift makes a contribution to your child's nursery for equipment, training, redecoration or anything else
- WeRecognise, where we shine the spotlight on exceptional employees every quarter who in turn get a £200 award in the eGift card of their choice.
- Staff perks with WeGift brands - discounts of up to 12% on coffee, weekly groceries, holidays, the list is endless.
Take a look under the hood of life at WeGift from our employees perspective. This handbook built using Notion.so is what we use to navigate both the serene and choppy waters when needed. You might need to copy and paste the following link into your browser as job boards don't allow us to add hyperlinks - https://bit.ly/2PluGyG
