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Join Scott Dunn, a part of FCTG, as a Guest Service professional and help create luxurious, unforgettable vacations around the world.
Overview
Salary
No salary declared 😔
Location
San Diego, CA, USA
Expires
Expires at anytime
Organisation Summary
Scott Dunn, a subsidiary of the Flight Centre Travel Group (FCTG), is a global leader in crafting personalized, luxury travel experiences. Their passion for exceptional service, depth of knowledge, and personalized offerings have set them apart in the luxury travel industry since 1986. The team, committed to exceeding guest expectations, ensures each journey is a unique, immersive adventure.
Role Summary
- Act as pivotal support across the guest booking journey
- Uphold high service standards and add luxurious touches to trips
- Plan, prioritize workload, respond to last minute requests, and act on own initiative
Role Requirements
- Adherence to Scott Dunn’s workplace values
- Experience in customer-facing roles such as call center, luxury retail, guest relations, or hospitality/airlines is advantageous
- Proficient English communication skills (written and oral)
- Competent telephone manners
Application Process Details
- Apply with evidence of Scott Dunn’s values as part of application process
- Highlight relevant customer service experience
Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor-made vacations for our guests. With a global presence and a passion for crafting exceptional experiences, we specialize in curating personalized journeys to the world’s most beautiful destinations. Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel. Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations. From luxury ski chalets in the Alps to private safari lodges in Africa, Scott Dunn ensures every detail is taken care of, allowing our guests to fully immerse themselves in the adventure of a lifetime.
The role: The Guest Service role is a guest-facing role and will provide pivotal support across the guest booking journey; supporting delivery of team targets, ensuring our exemplary service standards are met, and adding luxurious finishing touches to our trips. This role requires the individual to be confident in your ability to plan and prioritize workload, whilst being able to adapt to last minute requests and have excellent organization, high attention to detail, communication skills and be able to act on your own initiative.
Job requirements: All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process. Experience in a customer facing role such as a call center, luxury retail environment, guest relations or hospitality/airlines is beneficial. Proficient English communication skills (written and oral) and competent telephone manners are required.
Benefits: FCTG is renowned internationally for having amazing perks and an even better culture. We offer a comprehensive time off package, including up to 15 vacation days, 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. Health benefits including medical, dental, vision, gender affirming care, and fertility care. Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability. Flexible Spending Accounts, Employee Assistance Program, 401k program with partial match, Tuition Reimbursement Program, and Employee Share Plan are also part of the benefits.
