Office Assistant

• Elevator Pitch: The Company. Us. Runway East.

At Runway East, we're a team of tech lovers, entrepreneurs, ex-startup founders and customer service advocates, who go above and beyond to keep our companies thriving. In 7 years we’ve grown to six (soon to be eight) locations, over 2,500 members and watched our companies raise over £500 million. We’re here to make good work, with good people. And we’re here to have fun. Incomparable company, superstar service, dogs on demand, Cake Wednesdays and our infamous Friday beer trolley - these are all things we build into creating happiness every day. But what really sets us apart from the co-working crowd is us.

Elevator Pitch: The Job. It’s a great job. We promise

This is a fast-paced and exciting role at the heart of our community always looking to make our members experience even better.

As our Office Assistant, you’ll be working throughout our network of sites. No two days will be exactly the same, as you will be doing a variety of different tasks around all the sites. Whether it be greeting clients and pointing their guests in the right direction, organising post or even just moving boxes of swag, you will be on hand to support the day to day needs of the business.

You’ll learn great office skills, get operations experience, as well as become entrenched in a network of the latest UK innovators and entrepreneurs.

Requirements

What You’ll Be Doing:

Keeping building operations on track

• On a day-to-day basis, there are core elements which are crucial to your role, these are the fundamentals you need to be nailing every day, week and month to help us deliver a truly exceptional experience to the team and members alike.
• You’ll keep the building standards high, performing site checks to ensure everything is in its place exactly where customers need it, when they need it. You’re proud to be part of running a space that always looks great, when you see something out of place, broken or dirty you sort it.
• You're a problem solver who’s not afraid to get your hands dirty to resolve issues before members know they're issues. You’ll be managing the post, assisting with building operations, and helping clients. You’ll make sure that our day-to-day runs smoothly and efficiently, every day.

Providing a warm welcome

• You’ll be the first interaction our members have, so a warm, welcoming demeanour and a love of people is a must. You’ll ensure our reception desk is tidy and looking its best, you’ll take pride in our space and help ensure it’s the best it can be at all times. You’ll maintain the privacy of our customers and the security in the building, identifying and signing in visitors and supplying them with visitor passes.

Handling member and guest enquiries

• You’ll answer calls and respond to emails & help-desk tickets in a timely manner, using sales training where appropriate.
• Dealing with calls/walk-ins first hand, reporting any messages and feedback to the community, membership and management team etc where appropriate - ensuring that people are put in touch with who they need to see.
• You’ll assist your Community team with the onboarding of new customers to Runway East.

You’ll Do Great Here If You’re:

• Organisation obsessed: Time management and attention to detail are paramount to success in this role as you’ll be juggling multiple tasks and dealing with regular requests from both the team and our members as you move around the different sites. You take pleasure in meticulous planning to ensure you never drop the ball.
• Passionate about people: It's about building relationships with our brilliant members, as well as our team, so we need someone who loves dealing with people from all walks of life. You’re friendly, warm, clear and confident and put people at ease when you speak to them.

Any previous experience in managing a reception is excellent, but it’s not the end of the world if you don’t have it. Previous work experience in hospitality or other customer-facing roles is also fantastic.

More about us

Still reading? Great! So, Runway East provides a springboard for entrepreneurs: a working space, a supportive team, years of experience. We help nurture new ideas into new businesses, and we love doing it.

We see the good in everyone. We celebrate our differences.

We keep community at our core, and we know that a community can only thrive when it is diverse and inclusive. We welcome people from all backgrounds and experiences, whatever your race, religion, status, sexuality, gender identity, age, appearance or disability. There is no set blueprint for a Runway East team member. What matters to us is your spirit.

These are our values, if you share them, let’s talk.

Community Obsessed. You understand our members and their needs - delivering world-class service with enthusiasm and charm. You see every challenge as an opportunity to delight our members.

Open. You are open-minded and engaged. You own your mistakes and take steps to actively learn from them. You give and receive feedback with positive intent to develop yourself and the business.

Give a Damn. You are continuously driving yourself to improve. You care about the little things and you take pride in doing them well - you care about the company, our members and your teammates.

Entrepreneurial. You question the status quo and stand up to fix things, taking the initiative to find and deliver solutions. You are resilient and determined and when the going gets tough, you don’t give up.

Fired up by what you’ve read so far? Hit apply, we want to meet you.