Assistant Lodge Manager

With the aim of restoring this area of the Eastern Cape to its former glory, Shamwari Private Game Reserve was born of a need to conserve the land and its abundant wildlife, birdlife and ecological diversity. Shamwari is home to five of South Africa’s seven biomes, making it a destination unlike any other. It wasn’t always an award-winning piece of protected land or a pioneer in environmental education. This is our story.

Job Title: Assistant Lodge Manager

Date: 4 July 2022

Department: Operations

Position reports to: Lodge Manager

1. Minimum criteria required:

- Qualification in Hotel Management Diploma/Certificate or equivalent

- At least 3 years of prior working experience in guest relations at a Shamwari Lodge or similar 5-star Lodge/Hotel

2. Key Performance Areas of this position include:

- Responsible for assisting the Lodge Manager with the day to day running and efficient operation of the Lodge to ensure exceptional service is delivered to guests in all areas at the Lodge

- Stand in for the Lodge Manager when they are not available

- Support Senior Lodge Management to achieve their goals and objectives

- Assist the Lodge Manager with implementing and monitoring policies, processes and standards to ensure an effective and exceptional service is provided to guests

- Stay up to date with changes in policies, ways of working and standards in the industry

- Perform all daily, weekly and monthly administrative duties relating to Lodge operations in line with company policies and procedures

- Identify and report all necessary maintenance required at the Lodge and ensure all issues are timeously resolved

- Assist with on-the-job training for Lodge staff

- Take accountability for the performance of the functions at the Lodge

3. Competencies required:

- High level of competency in spoken and written English

- Good working knowledge of GAAP, Opera and Ms Excel (Intermediate level)

- Sober habits

- Driver’s license

- High level of attention to detail

- High level of ability to solve problems independently

- High level of knowledge i.r.t Guest Relations, F&B, Housekeeping and Front Office Shamwari shall apply the employment equity principles as set out in the Employment Equity policy and Plan.

Interested internal applicants should submit CV’s to: e-mail:; or hand deliver to the Shamwari main gate for collection