Junior Implementation Manager

The role

We are looking for a Junior Implementation Manager to join our Customer Success team and help our customers and their factory partners get the most value from Unmade. You will be working closely with our customers and factories to understand their needs and play a key role in the creation, delivery and support of ‘Agile Products’ on the Unmade platform. 

In the next 12 months you will be:

• Learning about Unmade’s software, the products and manufacturing methods it can support, and how to use it.
• Working collaboratively with our customers to deliver on their requirements.
• Representing the customer internally, sharing the challenges they face, and working cross functionally with Customer Account Managers, Product, Design and Engineering to find innovative solutions.
• Turning manufacturing templates and photography into Agile Products that can be customised, ordered and manufactured to specification.
• Providing support for live products.
• Seeking feedback, developing in your role and learning new skills.
• Demonstrating the company’s values.

In order to be successful in this role you will need to:

• Have an interest in sports and fashion technology
• Have high attention to detail
• Communicate complex requirements clearly
• Effectively manage your time and priorities
• Work effectively in a collaborative team environment
• Be comfortable facing challenges and ambiguity
• Be inquisitive and seek to understand how things work
• Be open to giving and receiving feedback

Salary: £25 - 30k

Location: This role is based in the UK. We have an office in Clerkenwell and have planned in-person activities roughly 3-4 days a month. Beyond this, everyone can work where they work best, whether that is on-site or at home. We have a remote-first working pattern to ensure we operate well as a hybrid team.

This role may require occasional international travel.

The company

Today 30% of all clothing products made end up in landfill. 10% of global carbon emissions are attributed to the fashion industry.

Unmade are building the digital infrastructure to enable a demand-driven apparel industry. Their patented technology allows you to design and customise clothing yourself, so brands only make what will actually sell. This reduces waste, helps the planet, and supports a more sustainable, ethical economy.

Today, Unmade works with some of the most recognisable fashion and sportswear brands, such as New Balance. See the 111 Knit shoe and read more about this "audacious project".

Try Unmade's customisation tooling yourself on Ralph Lauren.

Unmade was founded in 2013 by Hal, Kirsty and Ben. Read this interview with Ben.

We're well-backed by the likes of Octopus Ventures. Our clients are high-volume/big subscriptions so generate solid revenue, which has allowed us to navigate the pandemic.

Unmade won Drapers' Best Digital Innovation award, was nominated as one of Fast Company's Most Innovative, and recently joined the Ellen MacArthur Foundation's CE100 Programme, helping the world transition to a more circular economy.

What’s it like working at Unmade?

Unmade is a friendly, enthusiastic team who share the belief that the fashion industry needs radical change. We have a dynamic, supportive environment and strive to ensure everyone can do their best work and have fun whilst doing so.

We are building a product to have a lasting, positive impact on the fashion and sportswear industries, and the planet. We care about the work we do, are passionate about doing it, and are supportive of everyone to do the same.

We push for the best, but know that even with the best laid plans things can go wrong. Failure is not a dirty word, and we’re ok sharing when it happens. We value learning from each other and sharing what we do. No one is unapproachable, and everyone’s voice matters.

We care about helping the tech industry become a more inclusive, diverse place and strive to lead by example. We encourage everyone to bring their whole selves to work, regardless of gender, religion, ethnicity, sexual orientation, age or disability.

Read about Unmade's core values.

Perks and benefits

• Share options
• 25 days holiday (+ option to buy 5 more)
• Pension (5% employee + 3% employer)
• Choose your own tools (hardware + software)
• Self development budget (£1k a year)
• Budget to attend events, conferences and training courses
• 2 days paid leave to volunteer for charity
• 52 weeks of maternity/paternity/adoption leave + enhanced pay
• Season ticket loan + cycle-to-work scheme
• Sanctus mental health coaching
• Carbon offsetting for your individual carbon footprint, at work and at home

What to expect from the application and interview process

We want to hire the best people, regardless of their background. It’s also really important to us that we hire in a way which is both effective and aligns with our values. For those reasons, Unmade’s hiring process is completely CV-less. Instead, we ask all applicants to answer three simple questions which are based on real scenarios that you would be likely to face in the role. Your answers are then separated from your name and double-marked blind by the hiring team.

The benefits of hiring in this way:

• It reduces any unconscious biases we may have, like affinity bias or the halo effect.
• We are able to focus on your skills, instead of trying to connect the dots between your cover letter and CV and the requirements of the role.
• It is proven to be a better predictor of whether you will be successful in the role.

What the process will look like for you:

• Step 1 - Application: Answer three questions relating to scenarios you would be likely to face in the role.
• Step 2 - Phone call: If you’re among the top-scoring applicants, you’ll be invited to a phone call to screen for basic requirements and to find out more about your expectations.
• Step 3 - Video interview part 1: This will usually be a 50-minute video call with the hiring manager and another team member you would work with closely in the role. It will be focussed on the technical skills needed to be successful in the role, and may include a task. You will always be told what to expect in advance.
• Step 4 - Video interview part 2: The second stage will be another 50-minute video call with two other members of the team, and this time the focus will be on qualities and behaviours that show alignment with our company values:
• We are greater than the sum of our parts
• We make a positive difference
• We strive for a better solution
• We embrace change
• We assume best intent