Community Manager

Apolitical’s mission is to make government smarter by connecting and equipping public servants worldwide. A thriving, engaged network is at the heart of this mission as a place where knowledge, support, and innovation flow between members. We’re hiring a Community Manager to scale adoption and engagement with Apolitical's Community feature, helping public servants build connections that make their work more efficient and impactful.

The Community Manager drives Apolitical’s mission by building and nurturing vibrant, inclusive, and engaged Communities on topics from the application of AI in government to the experience of neurodiversity in public service. You’ll create opportunities for meaningful peer-to-peer connection, amplify diverse voices, and shape Community experiences that help members see and feel the value of being part of our global network.

This is both a strategic and hands-on role: you’ll set direction through insight and experimentation, while also rolling up your sleeves to moderate discussions, host community events, and champion member contributions.

You’ll be accountable for growing Community engagement metrics and ensuring our members are active, connected, and supported. Success looks like more high-quality contribution on our platform, stronger member retention, and a growing number of public servants who say Apolitical helps them do their jobs better.

Team

You’ll sit within the Community Engagement and Growth team, working closely with colleagues across Product, Learning, Partnerships, and Communications. This is a highly cross-functional role, with real scope to shape how community impact is embedded across the company.

Tasks and remit

Community Engagement and Growth

• Cultivate an active, inclusive and collaborative network aligned with Apolitical’s mission.
• Increase the volume of high-quality member contributions, enabling peer-to-peer learning at scale.
• Lead community initiatives such as discussions, events, Ask-Me-Anything (AMA) sessions, and live moderation.
• Outreach to experts across the public service in order to grow the diversity of voices sharing their experience on Apolitical.
• Identify and empower top contributors to sustain ongoing engagement.

Insights and Impact Measurement

• Track and analyse community metrics (e.g. participation, retention, engagement).
• Collect and share member feedback to inform community strategy and product development.

Cross-Functional Collaboration

• Work with Product, Learning, Partnerships and Communications to represent community needs.
• Align with internal stakeholders on programming, messaging, and community-driven initiatives.
• Develop and refine company-wide processes that support deeper member engagement.

Onboarding milestones

Within one month, you will…

• Understand Apolitical’s mission, members, and community strategy.
• Moderate your first Community discussion.
• Begin building relationships with key internal teams and member contributors.

Within three months, you will…

• Launch and manage a Community engagement initiative (e.g. discussion series, commissioning campaign, event , or AMA).
• Share insights from community data and member feedback to influence product and strategy.
• Identify and begin working with top contributors to grow their impact.

Within six months, you will…

• Demonstrate measurable growth in community engagement metrics.
• Shape cross-company processes to integrate community needs into Apolitical’s strategy.
• Establish yourself as the go-to person for community best practice across the organisation.

About you

This role is a great fit if you…

• Thrive on connecting people and creating spaces where they can learn from one another.
• Relish the unpredictability of working in a scale-up environment, balancing strategy with hands-on execution.
• Are data-informed, using insights to test, learn, and iterate.
• Are collaborative by nature and enjoy working across teams.
• Care deeply about public service and the people delivering it.

Let us know if you have…

• Experience in online community management, engagement, or growth.
• Worked with public servants, experts, or thought leaders before.
• Facilitated events or discussions, either online or in-person.
• Used analytics tools to track and report on community metrics.

This likely won’t be the right role if you…

• Prefer highly predictable work with clearly scoped tasks.
• See community as a support function rather than a driver of impact and growth.

Don’t meet every single expectation? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. Apolitical is dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Application Process

Apolitical uses Applied in our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using your CV alone, we'll be asking you to answer questions to test skills needed for the role. The answers are then anonymised, and reviewed in a random order by members of our team. 

The Applied platform also asks some demographic questions before you start your application. These answers are never visible to the hiring team and don’t affect your application in any way. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

Using AI in your application answers

At Apolitical, we embrace new technologies and encourage the use of AI in our work. However, as AI becomes more prevalent, it can be difficult to distinguish between machine-generated content and the unique perspectives of candidates. We’re excited to see how you use AI tools to structure and refine your answers, but we value your unique insights above all else. Ensure your application reflects your voice and how your skills align with our mission.