Operations Manager

WHO WE ARE

We believe that yoga has an unrivalled power to make people feel great. So we created Hotpod Yoga to take yoga to more people and places than ever before - taking it out of the niche it inhabits in so much of the world and into the lives of millions of people previously untouched by, or uninterested in yoga. We’ve done this through the two key building blocks of our business: The Hotpod experience - our unique, immersive, multi-sensory class experience combined with high quality, engaging teaching allows us to cut through to a whole new audience. The Hotpod network - our franchise model is a supportive, innovative and empowering system that transforms yoga enthusiasts into studio owners. We have a 10 year track record and over 50 successful studios across the UK and beyond - making us Europe’s largest yoga business.

WHY WORK WITH US

Hotpod yoga is a fast growth, exciting business - we're ambitious, driven and passionate about what we do. We want team members to share that ambition with us and be motivated to grow a great business. We need a team-player who enjoys a fast-paced environment, is excited about being at the coal-face of a young business and who relishes being in a team.

THE ROLE IN A NUTSHELL

This role would involve supporting the team on all elements of Hotpod Yoga London’s operations from running the London studios, to supply chain & retail stock management, business administration, handling customer service enquiries and assisting with our teacher training school.

The successful candidate would also be responsible for HPY HQ office admin, including management of supplier accounts, bills and assisting with general team organisation / management. Essentially the key concern is to keep the ship sailing smoothly!

The role will work closely with all key business areas in the London team – operations, marketing, franchising & teaching – reporting to the directors. There will also be a lot of direct interaction with our wide network of HPY Franchisees and London teaching crew. The job is predominantly office based, with weekly visits to our three London studios for various jobs & meetings.

Key focuses:

● General facilities management of x3 London studios. Day-to-day running of the studios, incl. managing cleaning / laundry teams

● Management of our booking system, scheduling classes & teacher scheduling

● Leading on Customer Service for all London studios, incl. customer calls & emails

● Assisting with the retail arm of the business - supply chain & stock level management, and processing customer orders ● Assisting with the running and administration of the HPY Teacher Training school

● Assisting with franchise studio operations and franchisee queries

● Control over general company admin – office orders, team calendars, socials etc.

● Assisting with company bills and invoicing

WHO IS THIS FOR?

We’re looking for someone who can work dynamically in a fast-paced environment, often managing quite a few tasks at once, but still deliver high-quality work with great attention to detail. The successful candidate needs to enjoy working alone on projects, whilst having the ability to delegate some work to the wider team and keep abreast of all the business functions. Candidates should have previous experience in an operations role, and be comfortable responding to customer enquiries. Facilities management experience is beneficial but not essential. We’re looking for someone who can manage their own schedule and understand how to prioritise tasks in busy periods. We're a yoga business (obviously), and we all love a bit of yoga, but we're not evangelical... being a yoga obsessive isn't a prerequisite - but it’s probably helpful if it’s something you can get interested in and passionate about (you’ll be surrounded by it, after all)!

SALARY

Depending on experience: £25 - 30K

Reporting into our Operations Director, this is a full time, office based position and will include some travel, alongside occasional weekend work. We are based in Brixton.