The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world's plants and fungi.

The role: As the Head of Membership, you will lead an innovative membership programme to achieve ambitious population and income targets by accelerating member acquisition, delivering compelling member experiences, driving immediate engagement, creating long-term loyalty, and running membership operations. You will drive change to achieve growth and inspire colleagues across Kew to be more membership driven. You will lead the membership response to our new brand framework and CRM programme to increase engagement and accelerate support of Kew as a charity whilst embedding our proposition of 'creating a thriving planet, powered by plants and fungi.'

Job requirements: You will bring extensive experience of leading a significant membership scheme. Experienced in turning audience understanding and data into actionable plans to achieve growth, you will be analytical, innovative, creative, and commercially driven. Strong project management skills with good negotiation and persuasion are essential as you work with others to deliver membership experiences.

Benefits: Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well access to our own beautiful gardens at Kew and Wakehurst.