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Shape the future of tipping with the UK’s leading transparent tipping platform, TiPJAR
Overview
Salary
No salary declared 😔
Location
London, United Kingdom
Nomad Friendly?
Expires
Expires at anytime
Organisation summary
Join TiPJAR, the UK’s #1 solution for fair, transparent, and staff-controlled tipping in the hospitality industry. Be part of a dedicated team making a real difference in the lives of hospitality workers.
Role Summary
- Handle post-onboarding client relationships.
- Manage client goals, platform usage, and account health.
- Lead account reviews and provide insights and recommendations.
- Monitor engagement signals and manage risks.
- Understand client business models, tipping policies, and success metrics.
- Help clients adapt to legislative changes, platform updates, and operational challenges.
- Work with Product, Tech, and Support teams to solve issues and meet client needs.
- Contribute ideas to improve working methods and participate in roadmap discussions.
Role Requirements
- Experience in Customer Success or Account Management (preferably in SaaS, fintech, or hospitality).
- Strong relationship-building skills and excellent communication.
- Ability to deliver strategic account reviews and confidently present recommendations.
- Proactive, problem-solving mindset with good organisational skills.
- Team player contributing to process improvements and knowledge sharing.
- Desirable - Experience with CRM software (HubSpot a plus) or knowledge of hospitality operations.
What We Offer
- Flexible working hours.
- Exposure to top UK hospitality operators.
- Career progression opportunities.
- 33 days of holiday (including bank holidays).
- Remote working and ‘Work from anywhere’ policy – work abroad for 4 weeks a year.
- Dog-friendly office.
- TiPJAR Rewards and a great team culture.
Join The UK’s #1 Tips & Tronc Distribution Solution for Hospitality!
Hi there! Thanks for checking out this role! If you're the right fit, you’ll be joining an incredibly dedicated team at the forefront of fair, transparent, and staff-controlled tipping in the hospitality industry and beyond.
About the Role
We’re looking for a Customer Success Manager with a passion for building long-term client relationships and driving measurable success. You’ll manage a portfolio of accounts, deliver a white-glove experience, and work cross-functionally to ensure our clients get the very best from TiPJAR. This role is all about retention, engagement, and satisfaction, as well as helping to shape the future of the Customer Success team through knowledge sharing, process improvements, and mentoring.
What You’ll Do
✅ Own the post-onboarding relationship with assigned clients, ensuring consistency and value delivery. ✅ Actively manage client goals, platform usage, and account health to maximise retention. ✅ Lead regular account reviews, providing actionable insights and recommendations. ✅ Anticipate risk by monitoring engagement signals and addressing issues before they escalate. ✅ Build a deep understanding of client business models, tipping policies, and success metrics. ✅ Support clients in adapting to legislative changes, platform updates, and operational challenges. ✅ Collaborate with Product, Tech, and Support to resolve issues and champion client needs. ✅ Share best practices and contribute ideas to improve ways of working. ✅ Play an active role in roadmap discussions and cross-functional initiatives that enhance the client journey.
What We’re Looking For
🔹 Proven experience in Customer Success or Account Management (ideally in SaaS, fintech, or hospitality). 🔹 Strong relationship-building skills with excellent verbal and written communication. 🔹 Ability to deliver strategic account reviews and present recommendations confidently. 🔹 Proactive, problem-solving mindset with strong organisational skills. 🔹 Team player who contributes to process improvements and knowledge sharing. 🔹 Bonus: Experience with CRM software (HubSpot a plus) or knowledge of hospitality operations.
Why Join Us?
We know that start-up/scale-up life isn’t for everyone, there will be challenges. But having a brilliant team, a strong purpose, and making a real difference in the lives of our users makes it all worthwhile. At TiPJAR, you’ll be supported to do your best work, feel empowered in your role, and play a direct part in shaping the future of tipping.
What We Offer
💼 Flexible working hours 🍽️ Exposure to some of the best UK hospitality operators 📈 Career progression opportunities 🏖️ 33 days holiday (including bank holidays) 🏠 Remote working 🌍 ‘Work from anywhere’ policy – work abroad for up to 4 weeks per year 🐶 Dog-friendly London office 💙 TiPJAR Rewards 💙 An excellent team culture based on values created by our team
