Payment Operations Manager (Remote)

Your key areas of focus

1. Work with our internal Sendwave market launch team and external partners to set up new markets to expand Sendwave's footprint around the world.
2. Manage Sendwave’s external partner network and collaborate with them to identify and solve Sendwave’s most important operational payment problems.
3. Own standalone projects that cut across the Payment Operations team to both solve our most important problems and optimize the user experience.

In your first few months you’ll:

1. Work closely with Sendwave’s internal teams and external partners to increase monthly active user growth across our existing markets by troubleshooting the performance of our most important payment issues
2. As part of Sendwave’s internal cross-functional market launch team, you’ll expand Sendwave’s services into new markets and identify and trouble-shoot early stage performance blockers to market growth

What you bring to the table:

• Technical:
  • You have experience and basic comfortability with SQL, and a willingness to grow in this area, as needed.
  • You have experience performing regular data analysis and presenting your findings in a robust, straightforward manner.
  • You have 3+ years of experience scaling and optimizing operations - ideally in a high-growth, rapidly changing environment.
  • You have third-party relationship management experience, and a natural ability to build rapport with stakeholders/colleagues.
• Working style:
  • You are comfortable + excited to work asynchronously + independently in a remote team environment. The Sendwave Payment Team spans a multitude of time zones, and we are not all online together at the same time. Your Manager (Head of Payment Operations) is currently based in Washington, DC.
  • Are a self-starter, take initiative, self-manage, and require little day-to-day direction to be successful.
  • Are comfortable working in ambiguous, fast-paced, and quickly changing contexts.
  • Are highly logical, analytical, and innovative thinkers. You can quickly process and react to new circumstances in high-pressure situations while pushing for the desired outcome.
  • Have strong written and verbal communication skills.
  • Challenge the status quo and don’t stop asking “why” until you understand the root causes of issues.
  • Seek to automate and streamline processes as much as possible.
• Interest areas:
  • Are passionate about achieving Sendwave's mission of lowering remittance costs for diaspora communities.

Bonus points if you:

• Have experience working in the payments or broader fintech industry.
• Have experience working in a remote, fast-paced, nimble environment (e.g., startup, remote company).
• Have helped build and/or scale the operations of an organization or product/service.

Keys details:

• Compensation:
  • 63,143 GBP (UK)
  • 90,527 EUR (France)
  • 123,262 EUR (Germany)
  • 6,854,348 KES (Kenya)
  • 38,035,321 XOF (Senegal)
• Location:
  • Our company is 100% remote and has been since we were founded. Sendwave hires new team members in countries around the world. All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. Our Recruiting team can help answer any questions about location as we move further into recruiting process.
  • Locations we can hire in: UK, France, Germany, Kenya, Senegal
  • [As it’s safe to travel] You are willing to travel up to four weeks/year to meet with your team and the rest of the company. In addition, you would be excited to spend a couple of additional weeks a year traveling to collaborate in person with our partners worldwide.
• Major benefits:
  • Subsidized health insurance and retirement contribution matching (both vary from country to country)
  • 26 weeks of fully paid parental leave and subsidized fertility assistance
  • Unlimited vacation with a 20-day minimum requirement
  • $10,000 annual charitable donation matching