Senior Underwriting Validation Lead (L)

Our mission

Definitely not a sweet shop.

We're the tech company making insurance more accessible and more affordable for as many people as possible.

We’re proud of our journey so far. We’ve helped hundreds of thousands of customers get fairer cover, all while polishing a 4.6 star Trustpilot score. But we’re just getting started.

Over the next 2 years, we’re planning to help even more people by launching products and services across different sectors and countries 🚀

If you're looking for a challenge, our next chapter is set to be an exciting one 🙌

How we work

We've created a culture of trust which allows us to work autonomously without fear of failure, to challenge decisions, and be heard. It empowers us to drive our own careers and to move at unparalleled speed. And because we're treading new ground, we're all mastering new skills along the way.

Explore our culture handbook to find out more about life at Marshmallow, or read our blog!

The Validation Team

The Validation team is one of the three fraud prevention teams we have at Marshmallow and is responsible for ensuring those we have on cover are within our risk tolerance and are paying the right amount of premium to cover their true risk. The team does this at the point of purchase, during the policy term and deals with indemnity referrals at the point of claim as well. This helps to protect Marshmallow and keep our product affordable and accessible for all!

We’re looking for a Senior Lead based in London to manage our UK-based team and to be a part of building out and supporting the new Validation team we’re in the process of setting up in Budapest. As well as operational leadership, you’ll be a crucial part of driving our validation strategy, working with the wider Fraud leadership team and Marshmallow’s Underwriting team to decide what we review and how.

What you’ll be doing

• You’ll be leading on our validation strategy at the point of sale by working closely with our Underwriting function and data scientists/ analysts to decide what we review
• You’ll be responsible for the overall delivery of a team of Validation agents
• You’ll be playing a key role in supporting our brand new and growing Budapest team to reach the technical and operational standards we expect

Requirements

Who you are

• You are strategically minded
• You are comfortable using data to drive decision making
• You’re a strong people manager and truly care about helping your team to develop and grow
• You are highly adaptable to change and embrace the challenges that come with a fast-paced environment
• You enjoy problem-solving and creating innovative solutions to complex problems
• You are organised and can be relied upon to get things done proactively
• You are an excellent communicator
  

What we're looking for from you

• You have 5+ years experience working in an underwriting fraud role (or similar)
• You have an excellent knowledge of underwriting fraud and have used this to help define strategies
• You have a proven track record of driving process change, working with a wide range of stakeholders and measuring the success of changes
• You have managed teams of people. You were responsible for their performance and supporting them in their development
• You have experience working with complex team structures or supporting across multi-site teams
• You are ready for a new challenge in a fast-paced and ever-changing environment
  

Benefits

Perks of the job

• Flexi-office working – Spend at least 2 days a week with your team in our new collaborative London office. The rest is up to you! 🏠
• 12 weeks worldwide remote – Work from anywhere in the world for up to 12 weeks a year 🌍
• Work from home budget – Get a personal budget to set up your home office 🖥️
• Learning and training – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓
• Mental wellbeing support – Access to mental health support through Oliva 💚
• Equity – Get options in Marshmallow as part of your offer, and have a real stake in the company’s success 📈
• Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥

Plus all the rest; 25 days holiday, pension, cycle to work scheme, monthly team socials and company-wide socials every month!

Our process

We break it up into 3 stages:

• Initial call with someone in the Talent team (30 mins)
• A skill-based interview where you will discuss your previous experience etc. with someone from the Operations Leadership Team (1 hour)
• A culture interview with to check that your work style fits our processes and values (1 hour)

We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application.

Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

Background checks

To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Feel free to ask our Talent Acquisition team if you have any questions about this!