Incident Lead & CI KPI development Manager

WHY OATLY? Across the world, people's consumption habits and diets are evolving to be more plant-based. Enter Oatly, the #1 oat-based dairy alternative producer in the world with products spanning multiple categories. We're determined to be part of the discussion on the long-term future of the food and beverage industry. To keep this movement going, we need more brilliant minds to come work with us to keep the momentum going and the Oatly flowing. Our sole purpose as a company is to make it easy for people to turn what they eat and drink into personal moments of healthy joy without recklessly taxing the planet's resources in the process. Sustainability, nutritional health, and trust are at the heart of what we do. We are building a culture that constantly upgrades each other so we can upgrade the planet. This is a company that shows great respect and a fearless approach to make positive change. Does this feel exciting? Well, this is where you come in.

WHAT WE NEED YOU TO DO In this role, as Incident Lead & CI KPI development Manager, you will be leading global product incident management teams, coordinating investigations and communication for customer complaints, and drive our Q KPI Complaints development. As Incident Lead, you will lead and guide the Incident management team (IMT) consisting of an Issue Driver (RCA responsible), responsible for Block&Release, Traceability, Subject Matter experts and other stakeholders through risk assessment of the situation and containment of the goods potentially affected. You are also responsible for keeping relevant stakeholders informed. This role therefore requires not only working closely with the IMT, but also with sites, commercial, communications, TPM, Q&RA, fulfilment, and management teams. As part of the broader Quality Building Block agenda, you will also collaborate cross-functionally to ensure KPI development in relation to Complaints. You will contribute with expertise and secure robust analytics and effective follow-up of performance in relation to Complaints. Your work helps ensure that Q KPI Complaint insights translate into proactive risk reduction through decision-making, visibility of trends, and continuous improvement initiatives across Oatly's portfolio. But, you know. These are just the things we can think of right now! This might be the job today, but tomorrow brings more change, so being light on your feet and willing to embrace the unknown is a very big help. In this role, you will report to the Director of QA Innovation & Market. The primary location for this role is at the heart of our operations at our Landskrona site, but you are also welcome to work from our beautiful HQ in Malmö.

WHAT WE NEED YOU TO BRING TO THE TABLE We believe you have experience and qualifications from working in the food and beverage industry, with 5+ years of operational experience and a degree in Food Science, Chemical Engineering, or Process Engineering. You bring leadership skills to the table and the ability to remain focused and task-oriented in urgent situations. It is an advantage if you have experience in Advanced Problem Solving. As Incident Lead, you are also expected to keep track of and maintain documentation belonging to every incident. To further succeed in this role, you demonstrate the following qualities: Proven skills to lead and guide a team under pressure and drive high profile product incidents to issue resolution Strong ability to assess and mitigate risks Excellent communication skills, both verbal and written, with the ability to influence without authority and to work with multiple stakeholders at the same time Drive Lessons Learned sessions connected to closed IMTs and follow-up on outcomes Continuously improve the product incident process when needed, in close collaboration with Crisis Management process owner Ability to develop appropriate training material and deliver training related to incident management and KPI analysis. Support with product incident expertise in CMT/RMT training. Experience in problem-solving methodologies such as Six Sigma, RCA, or similar, supporting structured analysis and improvement. A structured, holistic and improvement-driven mindset Analytical and statistical capabilities, with experience developing and evaluating KPIs, in particular Complaints, analyzing and giving recommendations on improvement activities Ability to coordinate investigations and communication for customer complaints

WHO WE NEED YOU TO BE We think your oatsomeness is built upon the following qualities: You are a passionate advocate for sustainability who strives to create societal shifts and drive the plant-based revolution. You have problem-solving skills essential for identifying root causes and implementing effective solutions. You are a self-starter who enjoys building from scratch and implementing sustainable processes, structures, and tools. You are highly collaborative and understand that our success as a company depends on our ability to work together to find innovative solutions. You are comfortable with ambiguity and chaos, energized by the challenge of building something lasting that benefits both the world and its people. To be the perfect fit for Oatly, we believe you have a thirst for knowledge and are a result-driven person with high integrity. You thrive with a hands-on approach, even in times of rapid change. Your social competence allows you to work effectively both independently and collaboratively. Finally, we hope that you share our values and have a great interest to carry out our mission in order to make the world a little bit better.