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Customer Support Specialist (Fully Remote LATAM team)



Posted over 30 days ago...

Join Lodgify as a Remote Customer Support Specialist and Revolutionize the Vacation Rental Industry


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No salary declared 😔

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100% Remote- Worldwide

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Expires at anytime

Organisation summary

Lodgify is a rapidly growing startup leading the vacation rental software market. With a recent $30M funding boost, our platform enables property owners and managers to effectively manage and market their rental businesses online. Join our vibrant team of over 300 members, representing more than 50 nationalities, in our mission to empower vacation rental businesses from the comfort of your home.

Role Summary

  • Provide technical support to customers through various channels like email, phone, or chat.
  • Troubleshoot complex issues with the Lodgify software.
  • Collaborate with the development team to resolve customer problems.
  • Document bugs and create helpful technical documentation.
  • Ensure high levels of customer satisfaction and timely resolution of issues.

Role Requirements

  • Minimum 2 years of experience in technical customer support or similar.
  • Fluency in English with excellent verbal and written communication skills.
  • Proven troubleshooting skills for diagnosing technical issues.
  • Self-motivated with the ability to manage priorities in a fast-paced environment.
  • Familiarity with CRM and customer support tools like Zendesk or Freshdesk.
  • Experience with cloud platforms (AWS, Azure, or Google Cloud) is a bonus.
  • Background in travel or hospitality is advantageous.

What's in it for you?

  • Work remotely with the freedom to manage your workspace.
  • Competitive salary in EUR/USD.
  • Expense coverage for computer & gadgets necessary for your role.
  • Vibrant culture in an international environment with over 50 nationalities.
  • Company-sponsored travel for yearly team-building events.
  • Referral program with financial incentives.
  • Opportunities for growth and professional development.
  • Engaging virtual team activities to break the remote work routine.

Who we are

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!

Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 300 people and over 50 different nationalities, founded in the heart of sunny Barcelona. 

At Lodgify, we're on the lookout for a Customer Support Specialist to join the Lodgify team fully remote!

As a Customer Support Specialist, it is all about helping people. You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers how to successfully use Lodgify to set up their own accommodation website and to grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting and guiding them on how to make most of Lodgify.

⭐ About the role

We're looking for a highly skilled Tech-savvy🧑‍💻Customer Support Specialist 🚀to join our team remotely. As a Customer Support Specialist, you'll be responsible for providing technical support to our customers, troubleshooting technical issues, and ensuring excellent service and high customer satisfaction.

⭐ How will you make an impact?

Providing technical support to customers via email, phone, or chat Troubleshooting complex technical issues related to the Lodgify software Collaborating with our development team to resolve customer issues Identifying and documenting bugs or issues in the Lodgify software Developing technical documentation for internal and external use Ensuring customer satisfaction and timely issue resolution

⭐ What makes you a great fit?

At least 2 years of experience in technical customer support or a similar role Strong verbal and written communication skills in English is a must! Excellent troubleshooting skills and ability to diagnose complex technical issues Ability to work independently and manage multiple priorities in a fast-paced environment Experience with CRM and customer support software such as Zendesk, Intercom, or Freshdesk Experience with cloud-based software and platforms such as AWS, Azure, or Google Cloud is a plus! Experience in the travel or hospitality industry is a plus!

If you're a highly skilled technical customer support specialist with a passion for helping customers and solving complex technical issues, we want to hear from you. Join our team at Lodgify and help us empower vacation rental owners and managers worldwide.

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledges a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?

🌎 The freedom to work from home.

💰Salary in EUR/USD!

🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.

💟 Great culture & working environment with an international team of over 50 different nationalities.

🎉 Travel to our yearly team-building **events at company's expense.

🤑 Boost your earning potential with our referral program that offers paid compensation.

📈 Dive into a career adventure with endless opportunities for growth and development.

💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English 😉


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