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Exciting opportunity to join Oatly, the pioneering oatmilk company dedicated to sustainability and health, as a Customer Service Coordinator
Overview
Salary
£75000
Location
United States - Remote
Nomad Friendly?
Expires
Expires at anytime
Organisation Summary
Oatly started in Sweden 25 years ago as the original oatmilk company. Since then it has expanded rapidly to the U.S. The company operates with core values of sustainability, health, and transparency, with a mission to help people live healthier lives without straining the planet's resources, by promoting oat consumption and reducing cow's milk consumption.
Role Summary
- Primary contact for customer inquiries, orders, and service requests
- Manage the order-to-delivery process
- Coordinate logistics and communicate status updates
- Work with production, warehouse, and transportation teams
- Maintain customer account data and assist with quality assurance follow-ups
Role Requirements
- Minimum of 2 years Customer Service experience in a CPG company
- Exceptional communication skills
- High attention to detail
- Proficient in ERP and spreadsheet software
- Ability to collaborate with various departments
- Flexible and comfortable in a remote work environment
Application Process Details
- Embrace Oatly's mentality of individual accountability and ownership
- Oatly encourages all who are connected to their mission to apply and welcomes a diverse and inclusive workplace
Hello potential future Oatly employee. We are Oatly, the original oatmilk company that started in Sweden about 25 years ago. Since then, we have expanded to the U.S. and continue to grow rapidly. Our core values are sustainability, health, and transparency, guiding everything we do. We aim to help people live healthier lives without overtaxing the planet's resources and to change the food system for the better through the power of oats and reducing cow's milk consumption.
The role: As a Customer Service Coordinator at Oatly, you will be the primary point of contact for customer inquiries, orders, and service requests. Your responsibilities will include managing the order-to-delivery process, coordinating logistics, communicating status updates, and troubleshooting service concerns. You will work closely with production, warehouse, and transportation teams to ensure on-time fulfillment and resolve any issues that arise. Additionally, you will maintain accurate customer account data and assist with quality assurance follow-ups.
Job requirements: We are looking for someone with at least 2 years of experience in a Customer Service role within a consumer packaged goods (CPG) company. You should have exceptional communication skills, a high level of attention to detail, and a problem-solving mindset. Proficiency in ERP and spreadsheet software is essential, as is the ability to work collaboratively with various departments. The ideal candidate will be flexible to changing priorities and comfortable working in a remote environment.
Benefits: At Oatly, we offer flexible vacation policies, excellent benefits including pet insurance, paid volunteer days, free oatmilk products, and a supportive work environment with great coworkers. We value individual accountability and ownership and seek partners who can embrace this mentality.
If you feel connected to our mission and are ready to contribute to a growing brand, we encourage you to apply. We are committed to creating a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
