Delivery Officer, E!XP (Internal Opportunity)

Who We Are! 🌍 Africa has the world’s youngest and fastest-growing population. By 2035, the continent is poised to contribute more young people to the global workforce each year than the rest of the world combined. At Educate! we're obsessed with impact. We leverage iterative learning to build highly scalable youth employment solutions aimed at unlocking the potential of the world’s youngest continent. Educate! prepares youth in Africa to learn, earn and thrive in today’s economy by: Introducing an employment-focused school subject into secondary and Delivering livelihood boot camps for out-of-school youth, with a focus on marginalized rural girls and young women. To date, more than 850,000+ young people have been meaningfully impacted across Uganda, Rwanda, Kenya, and Tanzania, driving positive outcomes on income, employment, gender equity, family planning and sexual and reproductive health, and educational attainment. Educate! is already East Africa’s largest employment and youth skills provider, and we’re on an exciting journey to impact millions more in the years ahead. Educate! is a team of over 300 largely African staff and 300 volunteer youth mentors. We prioritize building an engaging, fulfilling and growth oriented work environment. 50% of our top 30 leaders have been with us for over 5 years, 10+ alumni have started their own organizations, and 6 current or former team members were Acumen Fund East Africa fellows. We have been backed by top foundations such as Imaginable Futures, Livelihood Impact Fund, Jack Dorsey’s #startsmall, CIFF and Echidna Giving. Educate! won a 2018 Klaus J. Jacobs Prize and a 2015 WISE Award, and has been highlighted by the World Bank’s S4YE's Impact Portfolio, an Al Jazeera documentary, BBC, The Brookings Institution as one of 14 case studies on scaling education, and the Gates Foundation as a Goalkeepers Accelerator. In 2022, we received a catalytic investment from philanthropist Mackenzie Scott to scale our systems change work. Educate!'s long-term vision is to design solutions that measurably impact millions of youth across Africa each year. Good to note: To Our Awesome Applicants! 🚀💫 We know that incredible candidates sometimes hesitate to apply if they don’t meet every requirement. If this role excites you, we encourage you to apply! We’re looking for passionate individuals who believe in our mission and can bring unique perspectives to our team—not just those who check every box. We value diversity and strongly encourage women and individuals from all backgrounds to apply. Position Overview The Delivery Officer turns our program vision into youth impact on the ground. You will lead 12 to 14 mentors and 2 co-mentors across 2 Community Units, coaching them to deliver sessions that build young people's entrepreneurial mindsets, leadership skills and economic opportunities. You will manage mentor performance, protect program quality and safeguarding, grow mentor capability, and keep schools and communities invested in the program. If you love working with youth, coaching others to excel and leading through influence in a fast-moving field environment, this role puts you at the heart of the EXP 4.0 delivery model. What You’ll Do🌟 Performance Management (30%) Track, coach and improve mentor performance through regular observations, feedback sessions and performance improvement plans aligned to termly and annual priorities Run 3-tier management to get a culture pulse check across the Community Unit (CU) for mentors and co-mentors Build a positive, frontline-centered team culture and model Educate!'s cultural tenets, addressing gossip and destructive microcultures Help design and run efficient mentor workflows that maximize time with youth and minimize admin Make sure mentors follow program procedures, standards, and compliance requirements, and feed back where procedures need to improve Set, document, and reinforce clear ways of working Oversee co-mentors in planning club exhibitions, graduations and community events Lead regular mentor meetings that build skills and strengthen team cohesion Implementation Fidelity & Quality (30%) Monitor program quality through co-mentor and mentor observations, youth feedback and delivery audits Champion and enforce safeguarding and child protection protocols, including risk assessments Track and drive all program milestones in the annual calendar: sessions, events and reporting deadlines Oversee accurate, timely data collection and reporting with mentors, co-mentors and the Performance Metrics team, and use dashboards to close gaps Oversee fair, inclusive scholar selection led by mentors Support the pilot and refinement of program experiments, documenting learnings for scale Oversee program logistics: vendor sourcing, meals, learning materials, mentor transport reimbursements, and activity accountability documentation Ensure consistent adherence to program procedures across CUs Mentor Training & Coaching Support (25%) Lead mentor and co-mentor recruitment, screening for program and culture fit, and implement retention strategies Run the structured 3-week onboarding for new mentors and co-mentors Introduce mentors to schools, negotiate timetables, and remove barriers to program access With co-mentors, identify mentor gaps and build capacity plans for high-quality lessons and youth group sessions Conduct LEC observations, at least 5 per month, and coach mentors on the feedback Build the mentor community through fellowship activities, peer learning circles, recognition, and team building Customer Retention: Schools, Mentors & Scholars (15%) Identify and recruit high-potential schools aligned to the expansion strategy Co-create and lead the administrator engagement strategy so school leaders understand the program and their roles Select and orient school patrons who champion the program Identify at-risk (red) schools early, diagnose root causes, and run recovery plans Build the CU's brand and visibility through community engagement and stakeholder communication Cultivate relationships with Alumni, Schools, Host communities, Unions, and universities to expand reach and access resources Who You Are 🦸‍♀️🦸‍♂️ Minimum diploma in Education or a related field (Social Sciences, Development Studies, Youth Work); an equivalent combination of Educate! fellowship experience may be considered 1 to 2 years of experience in education, youth development, program coordination or training delivery, or volunteering; East African education sector experience is an advantage Demonstrated experience in coaching, performance management, stakeholder engagement and project management is strongly preferred Skills (at least 1 year of applied experience each): personnel and performance management, interpersonal and leadership skills (influencing without authority), communication and coordination, project management and planning, monitoring and quality assurance, coaching and people development, training and facilitation, relationship management and stakeholder engagement, partnership development, problem-solving and conflict resolution Attention to detail and analytical thinking; proficiency with MS Office, Google Suite and dashboards Passion for youth impact, a growth mindset and a strong bias for action; comfortable with ambiguity and change Cost-conscious mindset focused on sustainable program delivery Willing to travel regularly (80%+ field presence) across assigned Community Units, with a flexible schedule for weekend events and evening meetings Fits our Five Culture Tenets (see What is Educate! About? below); Learn more by looking at Educate!’s culture deck here What We Offer A vibrant, mission-driven environment with a supportive and fun team. Competitive salary based on experience. Learning & growth opportunities Application Process: Applications are reviewed on a rolling basis, with interviews happening soon. Deadline to apply: Monday 16th November 2026, at 8:00 AM EAT. Terms Should be based in any one of these locations: Ibanda, Mukono, Kamuli, Kabarole, Luwero, Sheema, Lira, Adjumani, Mbale, Busia, Soroti, Ishaka, Makindye/Rubaga, Arua, Kabarole, Masindi, Hoima, Iganga, Gulu, Entebbe, Tororo, Jinja, Masaka, Mbarara, Kabale, Kasese, Ntungamo, Kyenjojo, Kanungu This is an internal competitive process limited to internal Exp staff of Educate! Uganda, and all eligible internal candidates are encouraged to apply. We are earmarking this role for the Exp team for now. As part of the recruitment process, any feedback shared over the past one (1) year regarding Performance, Culture, and Safeguarding will be reviewed.