Financial Crime Specialist

About the role You'll own financial crime at Emma, working within our customer operations team under our Support & Financial Crime lead. Most of your time goes on fincrime casework. When queues are busy, you'll also help the support team with customer cases. This mix is a core part of the job, not an extra. Responsibilities: Investigate and prevent financial crime: review alerts, spot suspicious activity and act on it. Run KYC checks to support customer onboarding and keep us compliant. Screen customers against PEP and sanctions lists, and clear false positives quickly and accurately. Escalate suspicious activity and write clear internal SARs. Handle sensitive customer conversations (blocked accounts, fraud, verification) with care and good judgement. Cover customer support queues when needed, alongside the support team. Find gaps in our fraud and fincrime processes and fix them with compliance, engineering and support. Help shape how Emma prevents financial crime as we grow. Who we are looking for: 2–3 years in a fraud, AML, KYC or fincrime operations role at a bank, fintech or payments company. Hands-on experience with KYC/CDD, PEP and sanctions screening, and transaction monitoring alerts. Experience writing internal SARs. Experience with DAMLs, APP fraud or chargebacks is a plus. Comfortable with screening platforms, CRMs and investigative tools. Clear writer, calm and kind with upset customers. Happy to work across fincrime and support, depending on what the team needs that day. ICA Certificate in AML / Financial Crime Prevention, CISI Combating Financial Crime or CAMS is a plus, but not required. Able to support weekend coverage when needed. You're excited by what we're building at Emma. Our process: Screening with internal recruiter Take-home quiz Technical call with Senior member of the team Recruiter sync Onsite interview with CEO Our benefits: 💕 Vitality Membership Health care Dental care Reduced gym memberships Cashback benefits & discounts 🤒 Paid Sick Leave 💰Pension Contribution 👫 Referral Scheme 📱 Emma Ultimate Subscription 💻 MacBook 📈 Annual Salary Review 🏝️ One-month sabbatical every 5 years 🍻 Regular Socials and Lunches To facilitate communication, productivity and speed, we work from the office Monday to Friday. This is not a hybrid role. Please only apply if you can certainly meet this requirement. Our office address is: 1st Floor, Verse Building, 18 Brunswick Place, London N1 6DZ. May the gummy bear power be with you!