Front of House Assistant

The Role V&A South Kensington is a world of extraordinary global creativity, set in one of London’s most iconic buildings, with a collection spanning 5,000 years, and unmissable exhibitions and experiences for all. We are looking for engaging, visitor focused candidates to join our Front of House team, working within our galleries, entrance points and shops across the Museum. Whether directing visitors to the nearest facilities or helping to find the perfect memento in our gift shop - you will be responsible for making visitors feel part of the V&A family. The ideal candidate will be able to adapt their communication style to suit diverse audiences with the confidence to tailor bespoke experiences each day. Being commercially minded is key when promoting donations, gift aid or Membership - you will play a vital role a supporting the Museum's income streams. This role is ideally suited to candidates looking to build a career in Front of House Operations, with previous colleagues now in Supervisor and Management positions within the team.

The V&A The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance. Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience.

Benefits Generous pension scheme, 29 days plus bank holidays, Flexible working, Tickets to V&A exhibitions, Subsidised staff canteen, 25% discount in V&A shops, Give as you earn scheme, Bicycle loan, Interest-free season ticket, Interest-free rental deposit loan, Free safety checks and small repairs to your bike with Doctor Bike, Wide range of training and professional development opportunities, Employee Assistance Programme, Staff diversity networks.

ED&I at The V&A At the V&A, we are committed to equality, diversity and inclusion (EDI) for all and strive to go above and beyond public duty placed upon us by the Equality Act 2010. As such, we are delighted to share that we are a Disability Confident Employer Level 2. The V&A makes the following commitments to all applications: The Guaranteed Interview Scheme – Interviewing applicants with a disability who successfully evidence the essential criteria on a person specification and consider them on their abilities; Providing an inclusive and accessible recruitment process. Making reasonable adjustments during the recruitment process so disabled job applicants have the best opportunity to demonstrate that they can do the job. Supporting employees and adjustments during employment.