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Join CALM in revolutionising the supporter experience, enhancing fundraising operations, and contributing to a life-saving cause.
Overview
Salary £40000 - £45000
Location London, UK - Hybrid
Nomad Friendly? 
Expires Expires at anytime
Organisation Summary
CALM (Campaign Against Living Miserably) is a pioneering suicide prevention charity in the UK, offering essential resources, running life-saving helplines, and advocating for mental health awareness. By joining our team, you contribute to reducing the traumatic impact of suicide.
Role Summary
- Drive improvements in supporter experience across digital platforms
- Focus on Salesforce/CRM system optimisation and creation of impactful digital supporter journeys
- Collaborate with various teams to enhance data management, technical integrations, and supporter journeys
- Maximise the effectiveness of CALM's fundraising through improved digital engagement
Role Requirements
- Strong understanding of CRM systems, particularly Salesforce, in supporting fundraising operations
- Proficiency in marketing automation platforms, specifically Salesforce Marketing Cloud
- Familiarity with website user journeys and digital conversion optimisation
- Experience with Agile/Scrum methodologies including backlog management and user story creation
- Expertise in data management, system integration, and technical requirements gathering
Application Process Details
- Fill out the provided application form
- If you encounter issues with document upload, send your documents to jobs@thecalmzone.net
We are the Campaign Against Living Miserably (CALM) - a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK. We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and our website has loads of tools and resources packed with practical advice. We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.
The role entails driving improvements to our supporter experience across multiple digital touchpoints, with a focus on both Salesforce/CRM systems and digital supporter journeys. This role reports into the Senior Product Manager and will be seconded into the CRM team to work closely with the Senior CRM Team Manager, Salesforce administrators, and fundraising team users. The position focuses on optimising data management, technical integration, supporter journeys, and digital experiences to maximise engagement and effectiveness of CALM's fundraising capabilities.
Job requirements include a strong understanding of CRM systems, particularly Salesforce, and how they support fundraising operations. Experience with marketing automation platforms, particularly Salesforce Marketing Cloud. Knowledge of website user journeys and digital conversion optimisation. Experience working within Agile/Scrum methodologies, including backlog management and user story creation. Extensive expertise in data management, system integration, and technical requirements gathering.
Benefits include unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight. The work environment values creativity, personal growth and collaboration.
Applications details: Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to [email removed - click apply for more details].
