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Join Marshmallow in revolutionizing financial products for marginalized populations as a Personal Injury Lead.
Overview
Salary No salary declared 😔
Location London, UK - Hybrid
Nomad Friendly? 
Expires Expires at anytime
Marshmallow is known for developing financial products that help to improve the economic freedom of people moving across borders. We are proud to have insured over a million drivers and are now looking to expand. Our target demographic includes millions living abroad with unique financial requirements and we aim to shape our products around these needs. The role on offer involves leading a team of professionals in managing day-to-day operations while focusing on customer journey and case handling. Successful candidates will have the opportunity to work and grow with our diverse team of engineers, product managers, designers, underwriters, and operations team. Those with experience in leading a Personal Injury Team, holds in-depth technical knowledge of motor claims Personal Injury processes, and have demonstrable data interpretation skills are highly desired. The role also offers numerous employee benefits including hybrid working, a generous benefits budget, and extensive employee well-being support. The candidate application process will be in three stages starting with a Video Screening, a Technical Interview, and finally, a Cultural Interview with senior members.
About Marshmallow We build financial products that accelerate the economic freedom for people who move across borders. We started with car insurance — insuring over a million drivers — and we’re scaling beyond. Tens of millions of people move countries each year, facing overlooked financial challenges. Our future is in building financial products around their needs to positively impact their lives.
The Role We're looking for a Personal Injury Lead to be responsible for managing the day-to-day operations of a growing team of executives, developing our case handling function and focusing on owning our customer journey. This is an opportunity to collaborate with engineers, product managers, designers, underwriters and our operations team to set us up for success.
Job Requirements Previous experience of managing a high performing Personal Injury Team. Thorough technical knowledge of motor claims Personal Injury processes (essential) and Litigation/CPR processes (essential), including most recent and appropriate case law (desirable). Numerical mindset; able to interpret data and use it to influence key decisions. Confidence in presenting findings and proposals to key stakeholders. Previous experience of project / strategic change management would also be beneficial.
Benefits Hybrid working: Spend 1 day per fortnight with your team in our new collaborative London office. Flexible benefits budget - £50 per month to spend on a Ben Mastercard. Learning and development – Personal budgets for books and training courses to help you grow in your role. Mental wellbeing support – Access therapy and mental health sessions through Oliva. Equity – Get options in Marshmallow as part of your offer, and have a real stake in the company’s success. Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches. Medical cash plan - To help you with the costs of dental, optical and physio (plus more!) Tech scheme - Get the latest tech for less.
Application Details We break it up into 3 stages: A Video screen with a member of our Talent Acquisition Team (30 mins). A Technical interview where we will discuss your previous experience with two leads from our Third Party Claims teams. (1 hour). A Cultural interview with another senior member of the business (1 hour).
