Property Administrator

Shoreditch &Soul is a vibrant community space in the heart of Shoreditch, dedicated to fostering connection, personal growth and transformation. The Villa’s at Shoreditch &Soul will be home to 72 members and we are seeking an experienced Property Administrator to oversee the end-to-end customer journey, from progressing member applications through to their departure. This is a dynamic, multifaceted role ideal for someone who thrives on providing exceptional service, takes pride in their organisational skills, and is aligned with our values of integrity, care, and hospitality. 

Key Responsibilities 

• Progressing member applications, including reference checks and credit reports
• Preparing and issuing Tenancy Agreements, ensuring that documents are signed within timely manner
• Liaising with members during their onboarding, providing them with accurate information and responding to any queries
• Maintaining accurate member records, including entry into CRM/PMS software for member contact information, sales invoices, sales credits/discounts, and payments
• Managing key inventory system, including logging key issuance, returns, and replacements. Ensuring secure storage and restricted access to all property keys and access fobs
• Supporting the General Manger, Head of Curation and Finance teams with additional administrative duties as and when required.
• Working with housekeeping and front of house, to ensure rooms are prepared and key handovers are scheduled
• Overseeing member arrivals and departures, including conducting check-ins, inventory checks, returns of deposits, and check-out procedures. 
• Managing the inbound mailbox , ensuring that member requests and queries are responded to professionally and resolved within agreed SLAs
• Coordinating all repairs and replacements before, during and after tenancies. Coordinating visits with members, ensuring that appropriate access has been received

Requirements 

• Previous experience within a property management / lettings administration role
• A good understanding of current lettings legislation
• Strong multitasking and time-management skills in a fast-paced setting
• Exceptional attention to detail and outstanding organisational ability
• Excellent written and verbal communication and interpersonal skills
• Confident with computer-based systems and online platforms
• Flexible and adaptable with hours and responsibilities
• High personal standards with a commitment to delivering quality 
• Passionate about the &Soul brand, mission, and values

Benefits 

• Complimentary top tier membership to the Sanctuary &Soul (worth £279 per month) 
• Discount on accommodation at Shoreditch &Soul 
• Discount on F&B at the Sanctuary &Soul 
• Discounts to &Soul events and experiences  

Contract Type: FTC (Fixed-Term Contract) – 6 months, with a view to becoming permanent for the right candidate.

Please send your CV to the Nicole Fernandes, General Manager - by clicking Apply