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Join the trailblazing Byway as a Ticketing Intern, contributing to a sustainable travel revolution through pioneering flight-free holidays.
Overview
Salary £27500
Location London, UK - Hybrid
Nomad Friendly? 
Expires Expires at anytime
Organisation Summary
Byway is an innovative travel company dedicated to providing 100% flight-free holidays. Leveraging our unique Journey AI technology, we've successfully booked 7,000 travellers since March 2020, marking a 3x YoY growth. As a certified B Corp, we're committed to turning flight-free travel into a mainstream option, gaining recognition from various media outlets such as the Guardian and the New York Times.
Role Summary
- Booking non-urgent tickets for Byway itineraries.
- Develop a thorough understanding of routes, timings, and booking prospects to secure the best possible tickets.
- Balance customer satisfaction and company cost-effectiveness while prioritizing sales and promotions.
- Remain focused, plan ahead, anticipate customer and team needs, and manage time effectively.
Role Requirements
- Experience in planning and booking overland travel.
- Exceptional operational skills, attention to detail, and problem-solving ability.
- Excellent communication and interpersonal skills.
- Aptitude for making decisions that not only enhance customer experience but also align with company guidelines.
- Previous experience in the travel sector, especially in sustainability or flight-free travel, is advantageous.
- Proficiency in French, Italian, Spanish and/or German is beneficial.
Application Process Details
- Please submit your CV and a brief cover letter; we are particularly interested in your cover letter.
- We welcome applications from all backgrounds, and we are committed to providing reasonable accommodations to suit your specific circumstances.
We're Byway, a travel company pioneering 100% flight-free holidays with Journey AI, the world’s first tech for journey-based trips. We’re a certified B Corp committed to making flight-free travel mainstream. Since our inception in March 2020, we've booked 7,000 travellers onto unforgettable holidays, with 97% of five-star reviews. We’re growing 3x YoY and are regularly featured in the press, including the Guardian, BBC, and New York Times.
The role of a Ticketing Intern involves booking a queue of non-urgent tickets for Byway itineraries. You’ll develop a knowledge of routes, timings and booking horizons to choose tickets - balancing customer enjoyment, cost and flexibility, and sales/promotions to secure the best possible tickets in good time. This role would suit someone with superb attention to detail who can organise their own time, remain focused, plan ahead and anticipate the needs of our customers and the wider team.
Job requirements include experience planning and booking overland travel, strong operational skills, an exceptional eye for detail with quick thinking, agility and creativity in problem solving, excellent communication and interpersonal skills, and an ability to make decisions that maximise customer enjoyment while operating within company guidelines. Experience working in the travel sector, especially in areas like sustainability or flight-free travel, would be a plus. Fluency/proficiency in French, Italian, Spanish and/or German would also be beneficial.
We offer a salary of £27,500 pa, pro-rated for a six month internship, an annual autumn Away Day and monthly socials in London, one cost-price Byway holiday per year and agency rates with Eurostar for you and your family/friends. We also offer remote-first, flexible working: 20 days wherever: work when you like and where you like for most of the month - we’ll fund a day a week in a coworking space 2 days together: join our team in the London office two days each month.
To apply, please submit your CV and a short covering letter. We're more interested in your covering letter than your CV. We’re eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.
