Citizens Advice helps people to solve problems and change lives. We provide free, independent, confidential and impartial advice to help everyone who needs us. Based in Esher, our local service serves the communities of east Elmbridge in Surrey. The advice we give to residents and workers across the Borough can help them find a way forward with their problems - be they issues at work, with the welfare system, paying back debts or with housing concerns. By helping people solve their problems, we create financial value. This means that we save the local authority, government and society money by stopping problems that are, or will become, costly to fix. In 2021-22 our office helped our clients achieve individual financial outcomes of more than £870,000 by getting back-dated benefits, writing-off debts and gaining refunds for consumer issues.