At the heart of Home-Start is the belief that parents play the key role in giving their children the best start in life and that other parents have the experience and understanding to support those families who need help. We are there for families and parents when they need us most. Our volunteers are committed and caring people who offer their time freely. They are usually parents themselves and bring with them personal experience, skills and knowledge of the resources available within their local area. They are friendly and approachable and can be relied on and trusted by parents to listen without being judgmental, and to respect the needs of each individual family. Volunteers are matched to a family and visit for 2 hours a week to support mum/dad. This may be, for example, in a befriending role, help to get out or signposting to further help. (Support could also be digital via video chat/phone). "My Home-Start volunteer more than makes up for my lack of family support. She is positive, kind, caring and my children really enjoy her visits. She gives me positive thoughts when the going gets tough." "Being a volunteer with Home-Start has enabled me to meet lots of lovely families and be part of their lives. This was wonderful for me as it came at a time when my children were growing up and becoming independent."