Community Leader

About Lyvly

Lyvly is a shared living community giving young professionals from across the world a place to feel at home. Modern cities don’t encourage interaction and genuine connections; work, life admin and just trying to get places all stand in our way. Housing is becoming less and less affordable and existing house sharing options are… mixed, to say the least. 

We believe the best way to overcome these challenges is to share your life, and the best place to start is at home. We know it can be challenging living with housemates, but we believe it’s worth it. We offer low-hassle renting, offering all-inclusive rents in good quality homes, with people at similar life stages.  We create the space for our members to build a life and are looking to build a community of members that extend beyond the four walls of their home.

In tandem, we work with landlords to take the stress out of property management and maximise what they can earn from their home, allowing us to provide our members with the best homes the market has to offer, at various price points.  

To thrive in team Lyvly, you need to be excited by our mission and motivated by the desire to bring meaningful impact to people’s lives. 

The role

We are looking for someone highly organised and people-centric to join the team. You’ll be delivering world-class service to our community of members and homeowners. This role has Operational, Sales, Customer Experience and Community Management aspects, so we think it’s best suited to someone who loves variety in a role and is truly multi-skilled. 

What you’ll be doing?

Keeping our homes in top condition 

• Work with our contractors and homeowners to resolve any maintenance issues that arise.
• Keep our homes compliant by renewing appropriate certification (GSC, EICR, PAT, HMO, etc).
• Schedule and manage our cleaning team to ensure our homes are kept in great shape.
• Schedule and manage consumables deliveries (think loo roll, washing up liquid), to ensure our homes are kept well stocked. 
• Inspect our homes in person to check for any maintenance issues and to check in on our members.

Keeping our homes full ofhappy members

• Act as the point of contact for members and landlords for any ad hoc queries.
• Take any available opportunity to connect members across the portfolio of homes - you might organise interest groups or other meet-ups. We’re looking to build a real community of people and you’ll have real influence over how we do this.
• Manage advertising for available rooms. 
• Fill the rooms with amazing members, including managing the introduction process.
• Manage referencing, contracts and compliance.
• Manage member contract renewals, including setting appropriate pricing. 

About you

• You’re incredibly organised and can see what’s important to work on amidst the noise.
• You’re a people person, have the gift of the gab and build relationships without trying.
• Great communication skills, both verbal and written. You write a great email and are a pleasure to chat to on the phone.
• You describe yourself as an all-rounder, multi-skilled or a generalist and are able to turn your hand to anything.
• You’re an excellent listener and can empathise with people’s needs. 

Character and attitude matters as much as qualifications and experience. To succeed you’ll need to be:

• A self-starter, comfortable in ambiguous environments and able to define your own workload in order to hit targets. 
• Comfortable with failure - things don’t always go to plan and every mistake is an opportunity to learn and develop.  
• Willing to get stuck in - you don’t shy away from taking on things that aren’t strictly in your remit. 
• A team player - you make decisions in everyone’s interest and go above and beyond to help others. 
• Honest and trustworthy - you are willing to challenge the status quo and be challenged yourself. 

What we value: 

• Ownership. You are the expert in your field and so can own the problems and find solutions. We’re always looking for ways to better ourselves and what we do every day. 
• Feedback. We are constantly seeking feedback, both for ourselves and for our product, to find ways to improve across the company. 
• Moving fast. Fail fast and learn - we’d rather make mistakes than miss opportunities. We’re trying to build something new and we do this through action. 
• Focus on impact. Focus on the highest impact problems first, even if it means allowing other things to fail. 

What’s in it for you?

• £35,000 per annum salary.
• Unlimited holiday (we recommend 25 days plus bank holidays) - we all take ownership of our areas of responsibility and take the time off we need. 
• All-access WeWork membership. We meet at Waterloo on Tuesdays and Thursdays, but aside from that, you can work from any WeWork you like, or at home. 
• The equipment you need to do your best work in the office or at home.
• Regular team socials.