Collections Analytics Manager

About Lendable

Lendable is on a mission to make consumer finance amazing: faster, cheaper and friendlier.

We’re building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s newest unicorns with a team of >200 people

• Among the top 10 fastest-growing tech companies in the UK

• Profitable since 2017

• Backed by top investors including Balderton Capital and Goldman Sachs

• Loved by customers with the best reviews in the market (4.9/5 across 10,000s of reviews)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of these are held by big banks with dated systems and painful processes.

Join us if you want to

• Work in small teams of exceptional people trusted to take ownership and make decisions quickly

• Be relentlessly resourceful to solve problems and find smarter solutions than the status quo

• Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

About the role

We are looking for a Collections Strategy & Analytics Manager to play a key role in managing Lendable’s Collections roadmap, and continuously developing and implementing our policies and processes.

With the changing macro environment, collections will be playing a bigger role and we want to make sure our analytics and strategy are aligned with our customer's needs. You will lead a team of analysts and empower them to succeed.

Lendable and this role offer next-level impact, opportunity, and growth within the world of Fintech.

Your team’s objectives

• You will develop customer engagement strategies and analytics reviewing the effectiveness of the current approach and understanding where we can improve and innovate

• You will be delivering Lendable’s policies to support customers in Collections, ensuring our customers get the best possible outcomes

• You will continuously ensure our strategies meet regulatory standards

What do you need to succeed in this role?

• Someone with significant experience scaling and optimizing collections, the right way.

• You have experience leading change within Financial Services for at least 5 years, with at least 3+ years in Collections

• You have a passion for supporting customers and are emotionally resilient

• You have experience implementing changes in Collections (such as; email campaigns, process design, segmentation and monitoring) and are up to date with the FCA regulations

• You are proficient in strategy analytics (Python, SQL) and apply a data-driven approach to quantifying problems and prioritising solutions

• Experience mentoring and developing a team of analysts and strategists

• Strong communication skills, and comfortable managing the communication externally about Lendable’s strategies

The interview process

We’re not a corporate so we try our best to get things moving as quickly as possible. For this role we’d expect:

• An introduction video call with one of the team

• Onsite Interview

  • Meet the team you’ll work with daily

  • Meet the exec team
    

Life at Lendable (also check out our Glassdoor page)

• The opportunity to scale up one of the world’s most successful fintech companies.

• Best-in-class compensation including equity.

• You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas.

• Our in-house chef prepares fresh, healthy lunches in the office every Tuesday-Thursday.

• We organise an annual trip with the whole company, to celebrate our milestones and reflect on our achievements.

• We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London