Key Account Manager

About us

At Arbor, we’re on a mission to transform the way schools work for the better.

You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way.

We passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job.

We’re building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.

Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.

About the role

Our Key Account Management team are passionate about building strong and long lasting relationships with MATs. In this role you will be responsible for managing a group of our most complex accounts to ensure their commercial success and ambassadorial role with Arbor.

You will work alongside the Partnership Manager at handover and the Programme Manager during implementation, and then own relationships for the rest of an account’s life with Arbor - hopefully many many years!

Core responsibilities

• Strategic relationship, including periodic review, single point of contact for the key stakeholders in that account, and Arbor’s go-to for the account.

• Termly calls and/or on site visits with top tier customers to review customer health and happiness (and scope out potential revenue opportunities).

• Need identification, including training and consultancy needs, and product needs in partnership with the Head of Product.

• Understanding the various services we offer (Training and Consulting Services and Licence options) to ensure that we are supplying the right services to meet the customer’s varied needs.

• Identify and grow opportunities for MAT expansion.

• Identifying reference and Ambassador opportunities.

• Working alongside the Customer Team to maintain customer health - ensuring our customers feel valued but also to identify and respond to commercial opportunities

• Support Partnership Specialists & Partnership Managers on introducing prospects to top tier Ambassador customers.

• Work with Third Party Support partners to maintain and grow revenue in supported accounts.

About you

• Strong Commercial acumen. The ability to challenge client thinking and build strong relationships as a trusted advisor.

• Demonstrable experience of managing high value accounts.

• Demonstrable experience of commercially growing a large account base.

• New and upsell sales success track record.

• MIS expert knowledge and demonstration capability.

• A passion for school improvement based on a belief that Arbor does transform how schools work.

• Strategic stakeholder management experience, understanding the needs of different stakeholders and their position within the organisation.

• Project leadership experience a benefit

• Full, clean driving license and ability to travel (car allowance included)

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

• A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!

• 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas

• Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay

• 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!

• Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme)

• All of our roles champion flexible working and we are happy to discuss what this means to you!

• Social committees that plan team, office and company wide events to bring people together and celebrate success

• Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)

• Volunteer with a charity of your choice for a day each year

• Dog friendly offices!

Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: [email removed - click apply for more details]

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.

If you need any adjustments to be made to support you through the recruitment process, let us know at [email removed - click apply for more details].

Please note: We are unable to provide visa sponsorship at this time.