⭐Who we are:
Looking for a job where you can be part of a team that is revolutionising the short-term accommodation industry? Look no further! We are a professional management service that helps homeowners and landlords enjoy more freedom by taking care of the hassle of hosting their properties. Our mission is to leverage the latest technology to make hosting a property as effortless as possible and increase revenue for our hosts. Join us in our quest to disrupt the industry and make hosting a breeze!
Since our launch in 2015, we have experienced tremendous growth, even in the face of a pandemic, and have recently acquired our biggest competitor. Our team has partnered with thousands of satisfied hosts, helping them earn income from their homes while pursuing their passions. With operations in over 20 cities worldwide, from Auckland to Lisbon, and plans for even more expansion, there's no shortage of opportunities to make an impact with us. At the heart of our business is host happiness, and our team is dedicated to ensuring that every host is satisfied and successful. Come join us in our mission to revolutionise the short-term accommodation industry and help hosts worldwide achieve their goals!
⭐About the role (£26k - £29k):
The Account Manager will optimise host revenue through proactive management of their property portfolio, including performance management and retention of a group of full-time hosts. You will create account plans with revenue and occupancy growth targets, 12-month flexible lettings strategies, and a pricing strategy that considers seasonality and occupancy. You will conduct regular business reviews and develop differentiated management strategies using data analysis and build case studies to inform and influence hosts. Your strategic problem analysis and resolution will help optimise property listings and provide feedback on how to improve processes, technology, or training for full-time hosts.
What you will be doing:
- Manage a portfolio of client accounts, ensuring their properties are marketed effectively and performing optimally on Airbnb and other short-term rental platforms.
- Work closely with clients to understand their goals and develop tailored solutions to meet their specific needs.
- Analyse market data and industry trends to inform pricing strategies and identify opportunities for growth.
- Collaborate with our operations team to ensure smooth and efficient property management.
- Act as an ambassador for our brand, representing our company with professionalism and enthusiasm.
- Act as a point of contact for commercial clients, ensuring a high level of customer service at all times.
- Build and maintain relationships with clients, including conducting regular check-ins and addressing any concerns or issues they may have.
- Identify opportunities to expand your portfolio.
- Provide regular reports on the performance of the commercial portfolio, including financial and occupancy metrics.
- Stay up-to-date on market trends and developments in the short-term letting sector, sharing insights with the team and applying them to our business strategy.
- At least 3 years of experience in account management, preferably in the short-term rental industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Strong analytical skills and proficiency in using data to inform decision-making.
- Experience with Airbnb or other short-term rental platforms.
- Proven track record of meeting and exceeding performance targets.Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Enviable company culture – we’ve put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work.
- Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
- Enhanced Parental Leave – Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender
- Pension - We provide a pension scheme for all permanent employees, in line with government requirements
- MacBook – For business use
- 25 days paid holiday (plus public holidays) – plus an extra day off on your birthday (because who wants to work on their birthday