Located in the idyllic fishing town of Porthleven in Cornwall, you will have the opportunity to make our Harbour Head café over looking the sea your own. This is a unique opportunity for someone looking to enjoy a season in Cornwall, enjoy a swim in the sea before and after work, immerse yourself in a fun and vibrant community and explore Cornwall’s beautiful scenery, explore our food and drink scene and simply embrace the coastal living.
People come first, and this role is as much about face-to-face communication and relationships as it is barista skills. Passion comes from your expertise in speciality coffee and love of customer service. Depending on the day of the week or time of day, you will be working with your talented colleagues or holding the fort. Being behind the bar is your forte and a sense of pride in yourself, your workplace and Origin makes anyone’s interaction with you an experience and part of our ambition to build customer loyalty.
We have a rigorous career pathway and so you will be expected to demonstrate your skill level, we will work with you and take you on your career journey, developing and investing you. We love continuous improvement and anyone who works for us we discuss what this looks like for you.
The role responsibilities
This position will hold the fort for 2023 and be our leading light from the Harbour Head, Porthleven location. Looking directly out to sea to, you will:
- assume lead responsibility for all aspects of the coffee bar
- prepare and serve great espresso and coffee drinks
- be the coffee expert of our first coffee shop
- deliver excellent knowledge of our coffees, their origins, their flavours, notes, and aromas along with various methods of brewing, preparation, and presentation
- an informed, passionate, and enthusiastic approach to communicating speciality coffee to all customers according to their preferences
- prioritise and deliver exceptional customer service
- understand the day-to-day operation and upkeep of all coffee machinery, including the ability to dial in; you will be working on a KB90
- contribute towards the recipe creation for single origin coffees; espresso, pour over and batch filter
- develop and maintain excellent latte art skills
- demonstrate outstanding filter knowledge and a range of brew techniques supported by an eye for detail, we want to see meticulous quality control
- have a high level of cleanliness throughout service in all areas of the café, including the cleaning down of machines, working areas and public spaces
- actively work towards creating a superior café experience through customer service, beverage preparation and presentation, in-store marketing and the upkeep and maintenance of coffee areas
- responsible for stock supply including the communication of re-ordering supplies
- opening and closing duties for the café
- represent the brand as an Origin ambassador; we’re industry leaders and you’re responsible for showing our customers what that looks like
- proactively train our novice or newly hired baristas
- maintain and uphold all Origin company procedures and policies
Requirements
About you
To be successful in this role, these are the things that matter the most:
- extensive specialty coffee knowledge including all brewing techniques
- a genuine love for coffee and a thirst for continued learning
- be comfortable working on your feet for much of the day
- the ability to deal with pressure and work quickly whilst maintaining consistently high standards whilst deploying exceptional customer facing skills
- highly organised and efficient whilst working under pressure - in the summer months, Porthleven is busy with visitors
Essential behavioural competencies:
- demonstrable experience of working in the specialty coffee industry
- demonstrable experience of training baristas including customer service and front of house
- a strong verbal communication style
Skills and experience:
- a daily can-do attitude whilst remaining calm and collected
- a love for communication and building relationships – as a customer facing Origin ambassador, every interaction counts
- modestly confident and personable, good humoured and trustworthy
- happy working independently, being the sole person managing the day-today running of a café as well as working as part of the wider retail * * * * team led by core values and business objectives
- informal but 100% professional
- roasting experience would be an advantage
Hiring Process
- Initial phone screening call (30 mins)
- Capabilities and culture-fit interview onsite or remote depending on location and availability (1-1.5 hours)
Support
If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best, please let us know so we can talk about how we can best support you and make any adjustments that may be needed.
Benefits
Salary
£11.00-£11.50 per hour
Nature of contract
Temporary (eight months) and full-time (40 hours) with the option for permanent at the end of the season should a position be available
Base
The idyllic village of Porthleven, Cornwall
Holidays
29 days holidays including bank holidays and your birthday off, with additional days accrued after two, three- and four-years’ service should the position become permanent
Pension
Employer (5%) and Employee (3%) pension contribution
Mental Health and Physical First Aid Training
We provide our employees with a toolkit for both preventing and addressing mental health crises in and out of work, providing genuine support, safety, and happiness in the workplace
Enhanced Maternity, Paternity, Adoption, IVF Journey Leave and Pay
We recognise the importance of family and provide enhanced pay and to support all parents and their journey to becoming one.
Transitioning at Work Policy
We want everyone at Origin Coffee to feel comfortable to be themselves at work. We are committed to promoting equality and diversity and support our colleagues who identify as trans and provide support through any transitioning process
Financial Wellbeing Support
We have partnered with Wagestream, a financial wellbeing provider who offers financial coaching, money management, debt advice, and individual tailored advice
Employee Assistant Programme
A comprehensive suite of support from an (EAP) including help with physical, mental, and financial wellness at work
Continued professional development
We invest in all our employee’s by supporting personal development, encouraging you to broaden your experience and learning potential, led by you
SCA training
Everyone who works for Origin can embark on the SCA training programme. Depending on your readiness to learn you can dip your toe in or immerse yourself fully. It’s quite addictive!
An employee referral scheme
Once you join Origin, you’ll want to introduce likeminded people to us. When you do, they settle in and pass their probation, you earn £200
Other
Time off for volunteering, cycle to work scheme, free coffee at work and to take home, discounts in all our cafés and on our merchandise and partners. And of course, regular social and team events serving exceptional food, drink, and of course, amazing coffee!