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Operations Executive – FinOps Support



Posted over 30 days ago...

Join Sendwave as they are looking for a Operations Executive – FinOps Support


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No salary declared 😔

icon Location

Cebu, Philippines

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Expires at anytime

About Zepz

Zepz is the group powering two leading global remittance brands: WorldRemit and Sendwave. Since 2010, we have been disrupting an industry previously dominated by offline legacy players with our relentless focus to reduce the cost of remittances and increase safety and convenience for our users. Every day, our people work to unlock the prosperity of cross-border communities through finance and technology - driven by our vision of a world that celebrates migrants’ impact on prosperity, at home and abroad.

Our brands helped cross-border communities send over $15bn from 50 countries to recipients in 130 countries in 2022. We operate over 5,000 money transfer corridors worldwide and employ over 1,600 people globally. Zepz is a remote-first employer, with team members located across six continents.
Our vision is to create a world that celebrates migrants’ impact on prosperity, at home and abroad. Our purpose is to unlock the prosperity of cross-border communities through finance and technology.

Our Commitments:

  1. We act like owners - We are relentlessly delivering for our users and spending money thoughtfully. 
  2. We embrace embarrassing honesty - We function best when we're open and honest with one another — especially about our challenges and doubts. 
  3. We have a bias to action - We get to first outcomes quickly, iterate and learn. 
  4. We strive to be better - We may make mistakes, but always learn from them.
  5. We are inclusive - to better reflect and serve our users. 

About the role

The Operations Department is looking to build our Financial Operations Support Team in Cebu and want to hire people who are productive, detail-focused, and proactively practise open communication to support the needs of our Finance Team in reconciling post-paid transactions and determine the root cause of Reconciliations problems that impact the business and our external partners.

As a member of Zepz payments team you will aim high, embrace challenges, and always do what’s right; acting with integrity and building trust as you contribute to the company’s technical direction and long-term decision making.

Reporting to the Operations Team Leader, you will:

Work on the escalations from both our internal teams and external partners in relation to unreconciled transactions and other postpaid issues. This means:

  • Handling tickets or issues raised by the Finance Reconciliations team.
  • Investigating deeply to understand transactional problems which are causing the inconsistencies in settlement reports.
  • Spotting trends and anticipate if it is a one-off issue or part of a bigger systems problem.
  • Raise or take on projects which help improve or streamline our Operational systems and processes which affect Finance and our external partners.
  • Constant communication within Operations and the rest of the Zepz payments team and our external partners. 

Please note:

  • This is an onsite role located in Cebu, Philippines
  • The successful candidate will be working 4 days a week, 11 hours a day. 

What we are looking for from you...

  • College or Bachelor’s degree (Finance or Business-related course is a plus)
  • Results driven and can get things done.
  • Proactive and requires little oversight.
  • Willing to learn and gets a thrill out of solving problems (knowing HOW and WHY things work a certain way).
  • Loves getting into the details and can extract data to communicate information effectively.
  • Solves problems with a methodical and systematic approach
  • Strong organisational skills that can keep up with ETA’s and timelines.
  • Can work under pressure in a fast-paced environment.
  • Tech savvy and is familiar or can be easily trained using Google Workspace and applications.
  • Basic to intermediate Excel and other MS Office skills.
  • An outgoing person and can build professional relationships easily.
  • Fluent in written & spoken English with excellent communication skills.
  • You are able to work morning shifts.

What you’ll get from us 

  • Competitive compensation package
  • Health Insurance on day one (1 free dependent)
  • Life & accident insurance of 24 times your salary, should the worst happen
  • 105 days Maternity Leave (7 days can be allocated to the father)
  • Maternity assistance of Php 5,000 upon childbirth
  • 15 days Vacation Leave (5 days convertible to cash)
  • 5 days Sick Leave (5 days convertible to cash)
  • 3 days Bereavement Leave (exclusive to immediate family members)
  • Free food and hot drinks onsite

What we offer you:

Please note that the benefits below do not apply to part-time, contractor or temporary roles. 

We have five core benefits for our talent in the US, UK, Philippines, Poland, and South Africa. If you're not in one of those regions, don’t worry - the Talent team can let you know what is available for you specifically:

  • Unlimited Annual Leave: Most Zepz team members are eligible for unlimited annual leave. Colleagues in customer-facing roles, receive a competitive holiday allowance and four recharge days a year. Feel free to make the most of your time off and maintain a healthy work-life balance! 

  • Private Medical Cover: ​​You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being.              

  • Retirement: We offer pension schemes to help you plan for and secure your future. 

  • Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected..

  • Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible. 

We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive. In many locations, we have workspaces, which you can use as you desire.

Most roles in the Philippines are predominately office-based, with this we offer free meals for those 100% on-site.  

In addition to the above, you will discover that we have a range of secondary perks (such as the cycle-to-work scheme and employee discounts) depending on your location, to help you thrive at Zepz!  

Why choose Zepz?

  • Our team of over 1600+  employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world but we also offer workspace in our talent cluster locations - spaces we can meet, collaborate and connect.

  • We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.

  • We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.

  • At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose -  to continue to provide the best service to our users.

Ready to apply?

Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization. While Zepz supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

At Zepz we record interviews using Metaview ( It helps us become better interviewers by recording and transcribing our interviews, and ensures we interview candidates in a fair & consistent manner. It is not required. Please let us know if you’d like to opt out of the use of Metaview - this will not affect the outcome of your interview.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Zepz is a place where everyone can thrive. 

So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.


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