Return to jobs 
Join Sendwave as they are looking for a Operations Manager
Overview
Salary No salary declared 😔
Location Cebu, Philippines
Expires Expires at anytime
About Zepz
Zepz is powering two leading global payments brands: WorldRemit and Sendwave. We represent brands that disrupted an industry previously dominated by offline legacy players by taking international money transfers online - making global digital payments fairer, faster, and more flexible.
Our brands currently send from 50 to 130 countries, operate in over 5,000 money transfer corridors worldwide and employ over 1,600 people globally. Zepz is a remote-first employer, with team members located across six continents.
On the sending side, our brands are 100% digital (cashless), increasing convenience and enhancing security. For those receiving money, our brands offer a wide range of options including bank deposit, cash collection, mobile airtime top-up and mobile money. www.zepzpay.com
Our Vision
A world that celebrates migrants’ impact on prosperity, at home and abroad
Our Purpose
To unlock the prosperity of cross-border communities through finance and technology
Our Commitments:
- We act like owners - We are relentlessly delivering for our customers and spending money thoughtfully. Our job is not to do what we can to solve a problem. It's to ensure that problem is solved. If an attempt to solve a problem doesn't work, we seek an alternative. If we need help, we request it, and, if necessary, demand it.
- We embrace embarrassing honesty - We function best when we're open and honest with one another — especially about our challenges and doubts. We lean into uncomfortable conversations and support our colleagues when they do the same.
- We have a bias to action - We get to the first outcomes quickly, iterate and learn. We measure our own and others’ contributions by objectives reached, not time spent. Living a full life outside of work is necessary for high achievement over the long term.
- We strive to be better - We may make mistakes, but always learn from them. We lean into uncomfortable conversations and support our colleagues when they do the same.
- We are inclusive - Both as a team and to our customers, we believe in being part of the narrative of growth for Zepz, regardless of who you are, where you are from and how you show up - as long as it is to better reflect and serve our customers
Please note: This is a Zepz role supporting both Sendwave and WorldRemit
About the role
Zepz works with 200+ (and a constantly increasing number of) partners globally in order to help us pay out customers’ transfers in local countries. This is a fundamental aspect of our business as over 50,000 to 70,000 transactions flow through our networks each day. A key aspect of what the Operations team focus on is helping to onboard and integrate new partners; and very importantly, identify and solve any customer issues/ friction points in as scalable way as possible.
The role will lead Zepz’s Partner Operations function in Cebu, a growing dedicated team of talented problem-solving colleagues. You will work closely with operations counterparts in London, UK and Denver, USA. We operate on a 24/7 basis in order to be able to better serve our customers’ needs, fulfilling our promise of getting their money to their loved ones as fast as possible.
As a member of Zepz’s Operations team you will aim high, embrace challenge and always do what’s right; acting with integrity and building trust as you contribute to the company’s technical direction and long term decision making.
Reporting to the Head of Payment Operations, you will:
- Overseeing the Cebu Operations team, helping them build resilience and achieve scale. This will involve ensuring the daily operations run as effectively as possible with minimal impact on customers and internal stakeholders
- Liaising with operations counterparts to ensure consistency across the operations locations
- Ensuring that all customer friction points (which could arise from the customer journey or partner issues) are dealt with by the team as efficiently and effectively as possible, while having an eye for the overall trends & root causes to formulate scalable solutions. On this, an ability to think critically and understanding data will go a long way
- Ensure the team is meeting the relevant KPI’s to ensure business success and identify and solve blockers
- Help develop the team’s core skill sets in order to better identify friction trends
- Work with both internal WorldRemit teams (especially Customer Services, and Product & Engineering) and/ or external partners to develop scalable processes and solutions
- Foster a fun, high performing & highly collaborative culture within the team
- Generally develop, coach, and mentor the team
- Support the Team Leads to proactively coach and develop their team members and support with staff management and performance management tasks
What we’re looking for from you…
Leadership
- Has a passion for what we stand for, and a demonstrable interest in disrupting payments
- Results-driven and isn’t afraid to roll up their sleeves to get things done no matter the task
- Has a deeply strategic mindset, is a strong problem solver, and has the ability to synthesize and simplify large amounts of information to create a business & operational value
- Highly structured & analytical, spot trends, and come up with recommendations
- Loves getting into the details but can distil & communicate pertinent information effectively
- A people person and is awesome at building relationships be it with senior leaders or junior colleagues alike
- Holds a black belt in juggling & prioritising multiple tasks, while maintaining a zen-like attitude in fast-paced environments
- Can inspire, coach, and lead a team of people who may or may not report to you
- Know how to set priorities for the team and yourself based on business objectives
Technical
- Bachelor’s degree or equivalent in business or related field
- Proven track record of creating and developing processes to improve efficiency
- Experience managing a team and working with senior management.
- Understands data and is a guru in Excel and PowerPoint
- Strong experience in operational management, preferably in the payments industry
- Experience or background in strategy, the management or operational consulting would be a significant asset
- Fluent in written and spoken English with excellent communication skills
What you’ll get from us
- Competitive compensation package
- Health Insurance on day one (1 free dependent)
- Life & accident insurance of 24 times your salary, should the worst happen
- 105 days Maternity Leave (7 days can be allocated to the father)
- Maternity assistance of Php 5,000 upon childbirth
- Unlimited Vacation
- Free snacks onsite
And the best of all:
- Our team of over 1600+ employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world.
- We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.
- We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.
- At Zepz, we’re excited about the ways we can collaborate and continue to provide the best service to our users.
Ready to apply?
Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.
At Zepz we record interviews using Metaview (https://metaview.ai). It helps us become better interviewers by recording and transcribing our interviews, and ensures we interview candidates in a fair & consistent manner. It is not required. Please let us know if you’d like to opt out of the use of Metaview - this will not affect the outcome of your interview.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Zepz is a place where everyone can thrive.
So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.
