Customer Success Manager

Customer Success Manager

Zeelo US Headquarters, 1 Beacon St, Boston, MA 02108, USA

What we want you to know about Zeelo:

• We’re on a mission to build the world’s leading smart mobility platform for organizations, enabling access to safe and sustainable transportation for everyday journeys.
• We are in the business of providing managed commuter solutions to employers (office-based and shift-based) and schools (private schools and universities) 
• We routinely procure bus operator partners to provide ground transportation 
• We have developed a best-in-class technology platform that connects organizations with riders and operator partners consisting of a route optimization platform, mobile apps and operations management system.
• We’re 6 years old, backed by over $30 million of venture capital from ETF Partners, InMotion Ventures (Jaguar Land Rover), and Dynamo.VC.
• We’re a team of 150+ across 3 continents (Europe, North America & Africa), 4 offices (London, Barcelona, Boston & Durban) and are live in 3 markets (UK, U.S. & South Africa.)
• We encourage a culture where people work smart, move fast, and work together, where performance is rewarded, and all team members feel supported on the ride of a lifetime.

And, we’re searching for the Customer Success Manager for our U.S. business. 

This could be the right opportunity, if you: 

• are commercially minded, able to understand a client’s needs and able to shape and present smart solutions
• have excellent analytical, communication and presentation skills
• can establish strong relationships, and communicate effectively at all levels of an organization
• are an independent and proactive self-starter; able to move fast and prioritize effectively 
• are driven, results-oriented, committed to excellent work product
• thrive in a fast-paced, team-oriented environments with ambitious goals 

Your key responsibilities will be:

• Own the post-sale commercial relationship with sophisticated clients; relentlessly looking for new ways to deliver value to our clients, using data to optimize services and providing world class support
• Work closely with cross functional teams in the development and execution of the account plan, with the objective to create genuine client value and maximize revenue potential
• Have a deep understanding of Zeelo’s service offering and continuously find smarter solutions to client needs
• Build relationships with Customers’ C-suite and hold highly impactful QBR’s
• Coordinate the launch of new services, ensuring alignment between operations, product and marketing teams
• Identify and nurture opportunities to expand the commercial activities within an account
• Be the voice of the customer within the Product Team to ensure current and future client requirements are met
• Perform customer health checks: monitor, manage and influence agreed success statistics for each client

What you should have 

• 4+ years professional experience in Customer Success or Account Management, preferably within a high-growth environment
• Experience of working with 10-15 enterprise clients of varying sizes, sectors, and industries
• Bachelor’s or equivalent degree