Junior Sales Account Manager / Coordinator

Please note only applications with a cover letter tailored to this specific role at Ooni will be considered.

A Little About Ooni

Nothing beats making your own delicious restaurant quality pizza, topped to your personal taste, in a 500 degree oven, in just 60 seconds. We’re on a quest to ensure as many people experience that feeling as possible, specifically here in Australia.

When we launched in the UK in 2012, we created a category by offering small, fast, and accessible wood-fired pizza ovens that gave ordinary people the critical tool to make great pizza at home. Ever since, we’ve been at the forefront of making home-cooked pizza more accessible, bringing joy to hundreds of thousands of households.

The Job:

Ooni is in the middle of an epic growth phase in Australia and we’re looking to hire fantastic people to join us on the journey. This role is for a Junior Sales Account Manager / Coordinator based in Melbourne who will be an integral part of our Australian wholesale team to support the growth of that channel in the Australian market.

As we’ve grown at hyperspeed, the needs of the company are always evolving and the successful applicant will help that through innovation, problem solving, and seeing what is coming. Your ability to be flexible, adaptable and proactive will be critical to our success.

As the Sales Account Manager / Coordinator, you’ll be responsible for:

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• Delivering superior customer service to execute all inbound/outbound customer interactions and managing the order process for assigned accounts. This would include, but not limited to, database setup, approving, verifying, entering and monitoring the status of orders for all assigned accounts. 
  

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• Supporting our National Sales Manager so we can get out there and sell more ovens!
  
• Processing purchase orders, invoicing, doing data entry, researching the market, issuing point of sale materials and sending out samples of our fantastic products to our ever-increasing retail network.
  
• Helping us shape our sales team and establishing a culture for some serious ambitious growth – that means helping implement processes to set the tone for the next 3-5 years.
  
• Ensuring the accuracy of order to invoice (price, terms, allowances, and other legally binding aspects). 
  
• Demonstrating excellent problem-solving skills and delivering prompt and effective handling of internal and external customer inquiries. 
  
• Working directly with senior Ooni team members to understand wholesale strategies.
  
• Actively engaging with internal teams (e.g. Sales, Demand and Supply Planning, Finance, and Operations) and external customers to resolve any issues for assigned accounts and providing solutions, appropriate information and reports.
  
• Managing the order process from order to delivery.
  
• Executing all applicable reports to help manage accounts and monitor performance.
  
• Providing input for all process improvements and supporting all team building initiatives. Be ready to come in and help make us better.
  
• Participating in cross functional teams and provide customer/order management expertise.
  
• Growing an intimate knowledge of all applicable order processing systems: ERP, EDI, Data Warehouse, Microsoft Office and resolve all potential issues to meet order dates or product launches.
  

Apply if you:

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• Have 2+ years’ experience of working in a Wholesale sales and/or account role, preferably within the outdoor industry, appliance industry,  FMCG, or similar.
  
• Have excellent communication and people skills.
  
• Are natural at building positive authentic working relationships, both internally and externally.
  
• Have a well-organised way of working and handling client requests.
  
• Have great attention to detail, and enjoy diving in to an excel spreadsheet / google sheet.
  
• Are proactive and efficient. Our customers are our number one priority, so we need to respond to them quickly and positively. 
  
• Have experience of, or are willing to quickly learn how to use, FreshSales CRM, Slack and SAP / ERP software
  
• Have a bachelor's degree or equivalent experience.
  
• Have a positive, growth mindset.
  
• Love talking about pizza.
  
• Can really get on board with our values. Especially Rigour for this job. And even more especially Passion. Actually, they’re all important!
  
• Want a job that you will love. Fact.
  

The Company:

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• Go to YouTube and search “We are Ooni”. That wee video pretty much says it all. If you like what you see, then you are our kind of person.
  

The quick version is:

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• We make epic pizza ovens that cook awesome pizza in 60 seconds
  

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• Our Melbourne office is our fourth worldwide, with a growing team of fantastic people. We’re now up to 350+ in the global team, which has grown rapidly. And they are all AWESOME - our culture is core to our whole reason for being. 
  

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• These are our values: Passion, Rigour, Innovation, Ambition and Kindness. We really do live by them and demand them in everything we do. It isn’t just corporate mumbo jumbo to us. See how they’re capitalized to show how important they are?
  

Benefits:

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• Salary dependent on your experience.
  

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• $900 Passion Fund every year to spend on your passion – whatever that may be.
  
• $1,800 to spend on Ooni products each year, plus 50% discount on all other Ooni stuff
  

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• 35 days paid holiday per year
  

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• Great pizza every single day if you want it. And we’ll teach you to become a pizza pro
  

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• Raising money for charity – we’re all about giving back… and having lots of fun in the process!
  

To know more, have a look at our website, www.ooni.com.au. Read a bit about our values and products and just have a wee Google. If you like what you see, apply online with your CV and a cover letter to tell us why you want to come on board. We really like nice letters – especially ones that are personalized just for us!

Having a fantastic culture is important to all of us at Ooni. We work hard to make it diverse and inclusive and want everyone to have access to the same opportunities. If you would like this advert in a different format or need an alternative method of applying, please let us know. You can email us at [email removed - click apply for more details]