So Energy was created in 2015 because we know there’s never a good reason to have a bad experience with your energy provider. Since then our renewable energy business has grown rapidly, with over 300,000 customers and 300+ So Energist and we aren’t done.
Our next goal is to supply renewable energy to 1 million UK customers by the end of 2026 and we are going to succeed in that mission by leveraging technology, remaining customer-centric and hiring people with a passion for sustainability. If you're thinking of joining us then your timing couldn't be more perfect. In late 2021 So Energy joined forces with ESB Energy to become the UK’s next big green energy supplier.
Our People - So Energists Whether you are helping our customers gain energy independence through solar panelling and EV charges or delivering best-in-class customer service to one of our renewable energy customers there are six things all So Energists have in common, our Values:
Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues
Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing. Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.
Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers
Caring - We care about the work we are doing, our customers and our colleagues
Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.
Who you are:
You're a confident, clear communicator and born leader with professional experience in a sales environment. You have strong people management skills and enjoy coaching and working with your team to deliver high performance. You'll be skilled in planning resources, people, and priorities with a flexible approach and strong problem-solving skills. A self-starter, you'll have experience growing a team and onboarding new joiners. You have basic IT skills (databases, CRM's, MS Office, etc), and are able to multitask and manage your time effectively. You'll be high accuracy, quality, and attention to detail in everything you do. To add, not only do you have a strong belief in excellent customer service and are confident dealing with customers via email, phone, and CRM software; you're also able to effectively communicate with all levels of the organisation, third party suppliers, and installers. You'll be data and target driven to measure success and spot areas of improvement.
You must have prior knowledge of energy, renewables, or electrical design. Prior experience within the UK residential solar and energy storage market is desirable. A passion for the way we use energy on the grid is a must- with a tenacious focus on helping people make the shift away from fossil fuels towards cleaner energy.
Requirements
What you'll do:
Ensure your team consistently exceed monthly targets and report details of your team performance against business set objectives- as well as relevant third parties.
Manage the team responsible for handling and nurturing customers from new leads through to the completion of solar house survey. This includes(but is not limited to), initial quotation and solar system design.
Ensure all quoting activity adheres to MCS and company guidelines, and is accurate to protect both customer and business.
Support new members of the team to grow their knowledge, facilitating development plans, and contribute to training.
Be the key point of contact to the team to respond to and assist team members to resolve escalations or technical questions.
Develop and maintain a sales plan for 12 months ahead, including recruitment; identifying key activities and when they are to be delivered.
Work closely with Quality Assurance teams to conduct coaching, feedback, one to ones, and performance analysis for all team members, to support them making improvements as necessary to deliver improved sales performance.
Have proven team management in a fast paced environment and proven ability to motivate and organise a team to maintain high moral.
Support the integration of new services, products and operational processes to continually improve the business.
Work with marketing and/or other internal departments to pro actively identify and target customers
Work with various parts of the business to resolve issues, identifying where there are opportunities for process improvement and/or development.
Benefits
- Competitive salary starting at £34,000 plus 10% performance-related bonus
- 25 days holiday, plus bank holidays, and an extra day holiday for your birthday
- Personal Learning & Development Budget
- Hybrid Remote Working
- Last Friday of each month nibbles and drinks in the office
- Great reward and recognition
- Join a unique culture that embraces people's ideals and fosters collaboration across the business
- Use of the Hastee platform to access some of your pay in a pinch
- Enhanced Maternity and Paternity leave
- Access to Perkbox+ including the Wellness Hub and Salary Sacrifice Tech Purchase scheme
- Life assurance 4x base salary
At So Energy, our employees are just as important to us as our customers. We will provide training and support your development throughout your career.
So Energy cares about helping the energy industry become a much more diverse and inclusive environment and we work hard to lead by example. We are committed to Equal Employment Opportunity and building an inclusive environment for all. As an equal opportunity employer, there are also several steps we take to accommodate candidates and employees with disabilities including additional time on tests during the interview process and specialist equipment for those employees that require it.
If you are interested in finding out more please apply, make sure to complete all the questions to the best of your ability and attached an up-to-date version of your CV.
Good luck!