Growth Manager, East Africa (US Based)

Our Mission

Reduce inequity by helping immigrants move money home by becoming the leading cross-border fintech for immigrants.

The Team

-> Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).

-> Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.

-> Driven by mission, guided by values (see below) – in deed, not just word.

-> Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).

About Us

Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment.  Read more about the journey in Reid Hoffman’s words or TechCrunch article

Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously.  Its first product, Taptap Send, allows immigrants to send money home instantly and with no fee, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. And that’s just the beginning….

Our Investors

Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels

The Role

Your role will be to lead the launch of Taptap Send in the remittance market from the US to East Africa. You’ll quickly understand the customer and community, build an initial strategy, execute on growth tactics, track and report on their success, and iterate over time to ensure that we hit our growth targets. The role offers the chance to join an early-stage, high growth startup and to have a positive impact on the communities we serve. Plus, you’ll be part of a fun, collaborative team that is highly oriented towards professional growth.

Responsibilities

You will lead growth efforts, including: Build trust-based relationships with diaspora communities through in-person and online communication Conduct customer research with transfer senders on a regular basis Initiate, negotiate and build partnerships with community associations and organizations Set up offline and online advertising campaigns Source and lead community ambassadors

Qualifications

4-5 years in a high-growth environment such as marketing, consulting, political campaigns, startups / entrepreneurship, and much more Based in the US (ideally East Coast) Exceptional knowledge and networks in the diaspora or ability to quickly build them Fluent in English, with fluency in Swahili or other Kenyan languages highly desired. Business development/sales/marketing background is a strong plus

Also, you are:

Outgoing – you love speaking to people and enjoy building meaningful relationships with customers and community members across cultures Execution oriented – we are an early-stage startup with an “impact-first” philosophy and a lot to be done. You should be able to take an idea to implementation Mission-oriented - you are passionate about working with immigrant communities and/or financial inclusion Driven - you thrive in fast-paced, target-oriented, dynamic environments Strategic - you make reasoned decisions based on available data and communicate your ideas in a structured way Flexible - you are comfortable setting your working hours to accomplish your goals, including work commitments on nights and weekends (e.g. events or customer meetings) Organized - you have a system for how you approach your work that can keep you on track in a scrappy startup environment

Benefits:

Competitive pay (based on experience) Flexible hours Regular team events with the team Work from home/remote-friendly

Taptap Values 

Impact first.

Team next.

Accept reality.

Propose solutions.

Win with grit.

Be proactively candid, with yourself and others.

Love the particular.

Own it.

Create positive energy.

Maybe, even have fun.

Equal Opportunity Employer

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.