Process Improvement Manager - 12 month FTC

About UpSkill Digital

UpSkill Digital - founded in 2015 - is on a mission to empower all people to succeed in the digital age. Through human-centred, experiential learning programmes, we work with businesses and communities - supported by a global network of coaches, trainers and digital experts - to empower people and stimulate economies from a grassroots level, and we need YOU to help us drive our learning programmes to achieve long-lasting change.

Working at UpSkill

Working at UpSkill is more than ‘just another job’, it’s a chance to build something that matters with a team that truly cares. You’ll get the freedom, tools and support to bring your best self to work and make an impact where it matters most.

We offer you an abundance of benefits and initiatives that actually matter, such as:

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• Access to annual learning grants so you can take control of your learning and development journey.
  
• Early Friday finishes because you deserve it!
  
• Unlimited paid holiday.
  
• Agile working environment - we aren't worried about where you work from as long as you get what you need to get done.
  
• Referral, commission and bonus schemes (money is a motivator, after all)
  
• Well-being initiatives and a jam-packed social schedule for the chance to build real, meaningful relationships.
  
• Strong tech set-up, whether you are working from home or decide to visit our London office!
  

So, if you're looking for a change and you're ready for a challenge, then get in touch!

At UpSkill, we are committed to building learning interventions that inspire a culture of lifelong learning and provide organisations with the support, skills and solutions they need to thrive in the digital world. Our learning experiences sit in the sweet spot where industry-leading learning design meets a global ecosystem of Subject Matter Experts (SMEs), trainers and perfectly blended delivery.

As we continue to partner with forward-thinking organisations, we have an exciting opportunity and are on the lookout for an exceptional Operations professional who will be responsible for evaluating the efficiency and costs of established processes, developing improvement strategies, and facilitating changes to ensure that the overall product and programme delivery and customer service of the organisation is being accomplished with the highest quality and the lowest possible cost.

You will work with department heads and leads to identify where processes need creating,optimising, and the training enablement that is required to implement any process changes effectively. You will also be responsible for keeping these process documents updated and conducting efficiency audits where appropriate to ensure they are still fit for purpose as the organisation grows.

What does success look like?

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  • 4+ years' experience as a process manager in a scale up or agency environment
    
    
    
  • In-depth knowledge of relevant industry processes especially GDPR practices
    
    
    
  • Demonstrable experience in the ability to identify cost-saving measures and implement improvement strategies
    
    
    
  • Excellent analytical and troubleshooting skills
    
    
    
  • 3+ years experience in coordinating projects and leading multiple teams
    
  • Exceptional written and verbal communication skills
    
  • Highly competent in producing reports and procedure writing skills
    
  • Bachelor's degree in business management, process control management, or similar
    

What are some of the things I will be doing?

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  • Liaising with department heads and leads to understand departmental and business objectives to ensure that these departments have the right processes and policies in place to deliver against the objectives
    
    
    
  • Take ownership of change initiatives from evolution, efficiency identification through to project delivery of the initiatives. Report on ROI and demonstrable impact.
    
    
    
  • Run a process gap analysis and identify process variations, trends and gaps, suggesting areas of improvement and documentation needed across the organisation in line with business objectives
    
    
    
  • Oversee and support the implementation of new business processes in collaboration with the appropriate department heads, driving company wide documentation and enablement of these processes
    
    
    
  • Work with other team members and departments to build new support material based on the revised processes, including training, documentation like policies and procedures and reporting
    
    
    
  • Actively monitor project risks to foresee and identify potential problems and proactively identify solutions to address in advance
    
    
    
  • Complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects
    
    
    
  • Work with external stakeholders to identify necessary contracts, SOWs, T&Cs and any other legal documentation that will allow us to deliver programmes and product compliantly
    
    
    
  • Review the current tech stack for product and programme delivery and customer service, introducing optimisations and training enablement where appropriate
    
    
    
  • Continuously analyse and report on the efficiency and costs of existing business processes
    
    
    

Does this sound like you? Then get involved!

We would love to get a feel for your approach and personality, so if you feel you would be a great fit, please submit your application. We believe in transparency here at UpSkill, so we wanted to share a little more about our recruitment process:

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• The first stage is a 30-minute phone call with a HR representative so we can get to know you and understand your motivations to join us
  
• You will then be given the opportunity to apply your skills and experience through a test
  
• You will then be set up for a second stage interview with your potential manager, so you have the chance to ask questions and learn a bit more about the team you are joining
  
• Finally, the final stage interview will be with the People Director
  

UpSkill Digital is committed to creating a diverse and inclusive workforce. We pride ourselves on being an equal opportunity employer. All relevant and qualified applicants will be considered regardless of religion, gender, sexual orientation, disability and age.