Customer Service & Administration Associate

We're looking for an organised, friendly and experienced customer service associate to join our growing startup and support doctors in finding their dream job on Messly.

About Messly:

Messly is the UK's leading medical recruitment marketplace. We help doctors find short-term 'locum' work on their terms, by connecting them with medical recruitment agencies who can offer them work that matches their specific requirements.

Our service allow doctors to 'compare the market' to see who the best agencies are for them and secure work quickly and easily. We have exciting plans in the pipeline to expand into new areas too, helping doctors that want to work overseas.

We pride ourselves on great customer experience and putting doctors first. We're the highest rated healthcare recruitment company on Trustpilot. Check out our website here and read what our customers say about us here.

The company was founded in 2016 by an NHS doctor. We are a profitable company requiring no external funding.

About the role:

You will be responsible for customer service and administration, helping the doctors and recruiters using Messly and supporting them throughout.

This will include regular communications via Whatsapp, email and phone, responding to incoming queries, proactively addressing issues from doctors and recruiters and running key operational and administrative processes behind the scenes to make sure our users have a great experience using Messly.

See below for a full list of responsibilities.

The key details are:

• Full-time role
• Remote, must be based in the UK with Right To Work
• Start date of April 2023

Working At Messly:

You'll be working remotely alongside a small but mighty remote team (6 in total) who are all super motivated and passionate to support doctors and the National Health Service at a time when it's desperately needed.

Messly is a fully remote company and has no fixed office, and this will not change in future.

Our team is based around the UK and whilst you'll be working remotely, feeling part of a team is really important to everyone here. You’ll get to meet us at regular meet-ups and socials we have throughout the year. We have weekly team meetings on Zoom and you’ll be interacting with team members every day via Slack or video calls. You'll be reporting into Abrar and Tara. You can read more about our story here and working norms here.

We’ll help to support getting you setup at home if you haven’t worked remotely before including any computer equipment you need. You'll receive in-person training when you start, to give you the ins and outs of the company and meet the team you’ll be working with. We also offer co-working space near you if you’d prefer not to work from home.

Requirements:

Critical Skills:

People Person:

Most of the job is communicating with doctors and recruiters, whether via email, social media or over the phone, and communicating with the Messly team remotely. So you must be a confident communicator who enjoys interacting with people, and can empathise and build relationships quickly. ****We want someone who's likeable, easy to chat to and will take pride and joy in helping our doctors find their dream jobs.

Conscientious & Organised:

You've proven you can stay on top of multiple task lists, inboxes and a broad set of daily duties. We're asking you to work on a wide number of areas, so will need you to be diligent and well-organised to manage your time across them. We expect you to care about the small details and work tirelessly to make sure your work is carried out with consistency and reliability.

Written Skills:

You don't need to be a poet, but clear written English is key. We need you to be at ease sending messages on Whatsapp and writing lengthier, emotionally-sensitive responses to queries. You're comfortable communicating your work and needs within the company via instant messaging.

Initiative:

We will support you as you get started, and aim to give good on-the-job training, but you will need to pick up new skills quickly and enjoy doing so. We'll expect you to take sensible decisions about how to handle customer problems and use your initiative to solve them.

Positive Attitude:

You can deal with bad feedback and negativity from unhappy customers. You are cheerful, enthusiastic about your work and will enjoy helping your colleagues. You're not phased by changes or introducing new processes and are keen to improve your own processes.

Tech:

You don't need any technical skills but we will ask you to use a wide range of online tools and resources to be effective. Ideally you have experience of using online CRMs and/or managing a customer database.

We know you won't have honed all these skills so far, but we expect you to quickly learn and grow in all these areas.

Experience Required:

Essential:

• You'll need to at least 2 years of experience in customer service +/- administration based roles. You'll need to have experience responding to customers by live chat, email or phone.
• You're an excellent English speaker
• You're available to start by early 2023.

Bonus:

• You have specific experience in some or all or the responsibilities above
• You have experience working remotely and/or within a startup.
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Benefits

• Company pension (if a UK resident)
• 25 days of annual leave per year, plus public holidays
• Budget for home IT setup
• Share option scheme (subject to passing probation)