Broker Support Executive

Join Tandem as they are looking for a Broker Support Executive

Job Title: Broker Support Executive  
Working Pattern: Monday to Friday (09:00-17:00 and 10.00-18.00)  
Salary: up to £24,000  and up to 20% bonus and benefits  
Location: Blackpool (Sir Frank Whittle Way, FY4 2FB)  
Department: 2nd Charge Mortgages

5days a week in the office during training (3 months), hybrid working after this.

About Tandem

We’re Tandem. The UK’s fairer, greener, digital bank providing hard working people across the UK with greener ways to spend, borrow and save.  

With more than 500 people in London, Blackpool, Cardiff, Durham and Manchester, all working together to create a fairer, greener, more accessible bank for people across the UK.  

We’re on a mission to proactively help our customers to reduce their carbon footprint and accelerate the UK to net-zero carbon emissions by 2050 and we need more people to help us achieve this goal.  

We've taken the beliefs, behaviours, and personality and created four underpinning values. These values demonstrate our guiding principles and behaviours for everyone at Tandem. Our ambition is that these values are ingrained and always front of mind when we're engaging with our stakeholder audiences.  Our values are BRAVE, ENTERPRISING, SIMPLE and TOGETHER.  

We’re building an amazing team and we’re looking for a hardworking and driven Broker Support Executive to support us on our journey. We will provide full training for this role!

The main purpose of the role is to be responsible for proactively working with brokers on a desktop basis to enhance relationships, increase sales opportunities, work within a team to positively contribute to the delivery of departmental and business key performance objectives and provide accurate MI and analysis to management. The job holder will be required to comply with the individual conduct rules and meet the Company’s fit and proper standards, which will be assessed on a regular basis.  

Our Team

The Mortgage Division is a leading provider of specialist mortgage products in the UK intermediary market. We provide a wide range of products that satisfy the market’s demand and have a reputation for providing excellent service, building strong relationships and being experts in our field.    

What you will be working on:

  • Ongoing management, development & recruitment of Brokers and any related external organisations. 
  • Review referrals in line with Tandem criteria & ensure referral data is accurately recorded. Provide feedback on re-occurring issues and training opportunities. 
  • Effectively and professionally communicate with the broker introducer network, responding to enquiries in a timely manner and resolving any queries or issues providing one call resolution. 
  • Ensure achievement of individual and Team KPI’S (Business Volume & Product Mix) and maximise business opportunities. 
  • Ensure minimum meeting frequency & training expectations are met to maintain acceptable quality standards of introducer submissions. 
  • Complete 1LOD reviews and oversight function in line with Policies and SOPS. Provide appropriate feedback. 
  • Effectively present & communicate with your broker network to educate on our products and how we could positively change their business. 
  • Interpret and present management information reports to enhance broker performance. 
  • As a Broker Support Executive, you get an opportunity for developing sales skill & operational experience where both your work and results are highly tangible and directly impact the success of our team.   

What we're looking for:


  • You take ownership of everything you do, are proactive and follow through on commitments.  
  • You’re humble and you share our passion for building and enhancing broker relationships. 
  • Experience within a financial services environment is preferable, however training and support will be given. 
  • Ability to self-motivate and use own initiative to achieve individual target, combined with ability to positively contribute to a team.  


  • Team Player, willing to go the extra mile 
  • Positive can-do attitude with a flexible approach to meet business needs  
  • Good organisational and time management skills resulting in the ability to prioritise tasks to meet tight deadlines. 
  • Excellent attention to detail and a desire to provide excellent customer service. 
  • Excellent written and oral communication skills. 
  • Good questioning techniques and investigative skills. 
  • Strong computer literacy including working experience on Microsoft Office.  

Our rewards are getting a big update, with enhancements due to land in early 2023!    
Current Rewards  

  • 25 days annual leave plus 8 days bank holiday   
  • 1 day off for your birthday   
  • Electric Vehicle scheme    
  • Free cereal and snacks in the office 
  • Cycle to work scheme and a free helmet   
  • Perkbox for treats and discounts   
  • Pension contribution    
  • 2 days per year paid volunteering     

Take part in our Green Deal

  • Volunteer 2 days a week for charity > receive an early Friday finish  
  • Raise £200 per annum for charity > Tandem provide PR and marketing support  
  • Have renewable energy at home > receive an additional 1-day annual leave  
  • Drive a lower emissions or hybrid car > free raffle entries with the chance to win a weekend away for 2  
  • Drive an electric car > receive £500 towards a home charger  

Sourcing Model

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.  

Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  

Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.