Junior Payment & Risk Assistant
GoHenry is a London and New York-based fintech company that pioneered the youth fintech and financial education category. We are on a mission to make every kid smart with money and to delight our community of 2 million parents, kids, and teens with innovative, market-leading tools to help parents raise financially healthy kids.
GoHenry offers a debit card and app for kids and teens and companion apps for the family, with in-app tools for sending money, automating allowance, managing chores, setting savings goals, giving to charity, and in-app financial education lessons where kids can watch videos, take quizzes and earn points & badges. This is all designed to help kids and teens build good money habits that will last a lifetime.
We are looking for an experienced and self-driven Junior Payment & Risk Assistant
This is a permanent, full-time position in our Risk Team. In this role, you will be required to be onsite at our Farnborough office for a minimum of 2 days a week.
Responsibilities
- Use your knowledge, skill and instincts when reviewing our customer’s account activity
- Contribute to team meetings about departmental strategy - we want to hear you
- Work closely with our Member Services, Operations and Supervisor Teams to resolve customer issues quickly and provide a Risk Perspective
- Work with our Payment Risk Assistants performing customer screening against PEPs & Sanctions Lists
- Perform multiple administrative duties along with chargeback administration
- Cover additional departmental tasks as and when necessary
What we’re looking for
You tick each of our three Junior Payment & Risk Assistant-must-haves:
- A minimum of 8 months of experience in a FinTech or Fraud Prevention environment
- Basic Excel skills – training will be provided where required
- Fluent in English across both spoken and written communications
You’ve been where we’re about to go:
- A goal-getter mentality and a proactive attitude in working together and collaborating with multiple internal departments
- The ability to work under pressure and make fast informed decisions with many information resources at once
- Robust attention to detail
As a person, you are a self-starter who is motivated to kick start their own projects, welcomes challenges, seeks feedback from others, asks “how can I help” and then “how can we make this better”, shows perseverance on long-term goals, and generally goes above and beyond in their work.
What we’re offering
- goFlex - flexible working that lets you choose how (& where) you work best (Office / Home a mix of both)
- Free tea, coffee and fruit
- Workplace pension scheme
- 25 days of holiday (covering bank holidays on a rota)
- Your birthday day off
- Family-friendly leave policies
- Flu Jab
- Death in service – 4x your annual salary from month 1
- Enhanced maternity leave – 20 weeks full basic pay after 2 years’ service and 26 weeks full basic pay after 3 years’ service
- Paternity leave – 4 weeks full pay after probation
- Westfield Cash Health Plan* (for you and your children)
- £100 pa* towards Physiotherapy, Acupuncture, Osteopathy, Homeopathy And Chiropractic Treatment can be used as any, one or combination of treatments you or your dependent children
- £100 pa* towards Acupressure, Allergy Testing/Food Intolerance Testing, Aromatherapy, Hypnotherapy, Indian Head Massage, Nutritional Therapy, Reflexology, Reiki And Sports Massage. Can be used as any, one or a combination of treatments
- For you and you dependent children
- £150 pa* optical fees each
- £375 pa* consultation fees each
- £100 pa* dental fees each
- Westfield surgery plan after 3 years’ service
- Westfield Rewards (receive discounts at over 600 retailers)
- Mental health platform – Open up
- Calm – the No.1 app for sleep and meditation
- 5 days annual leave carry over
- Cycle to work scheme
- Training opportunities to further develop your craft
- Choose your own equipment
GoHenry is an equal opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
Want to join our mission?
If GoHenry sounds like a place you’d like to be, please apply using the link below.