Onboarding Associate

At Florence, we’re on a mission to be the number one tech provider for social care staffing.

Our marketplace app helps care workers book shifts without the need for recruitment agencies, and our training and rota platforms help users improve their professional development, save time and work smarter.

Launched in 2017, we work with 85,000+ nurses, carers and support workers, and more than 2000 care providers across the UK. Nurses and carers have worked over 2 million hours and earned more than £25 million by booking shifts through Florence.

We are a growing team of 70+, founded and led by a former doctor-turned-entrepreneur. With offices now across London, Glasgow & Birmingham, this is a really exciting time to join Florence and be part of a tech startup with a purpose.

Equal opportunities at Florence

We promote an environment for our staff and app users that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances, in a spirit of inclusivity and belonging.

We are proud to be an equal opportunities employer, and believe we find our strength in our diversity. If you require any accommodation to assist you in the interview process, please submit this with your enquiry.

We offer competitive salaries within a flexible, empathetic and highly collaborative working environment. If you are motivated by the prospect of a career with a forward-thinking tech company committed to inclusion, we’d love to hear from you.

We are looking for Onboarding Associates to join the Glasgow team to focus on supporting our Carers/Nurses through their sign up journey with Florence through to booking their first shift with us. You will be instrumental in helping us grow the number of carers and nurses that we have using our app across the North of England and Scotland.

RESPONSIBILITIES

• Engaging with individuals who have signed up to the Florence app on a daily basis via Telephone/Email

• Supporting workers through the Florence compliance flow and answering any questions they may have regarding their application with Florence

• Prioritising where to onboard workers based on company/regional demand

• Checking of documentation, References, training provided from workers to ensure compliance requirements are met (full training provided)

• Attend to all general enquiries received via email, telephone and our live chat

• Consistently reach and exceed monthly KPIs set by your line manager

• Contribute to the overall success of the team and reach business targets

Requirements

• A thirst to learn and develop within a start-up

• Personable confident and excellent communication skills, highly motivated and hard working

• Enthusiastic and eager to learn

• Previous customer success or recruitment experience is preferrable

• Experience or interest in tech startups

• Process-driven and high attention to detail

• Excellent organisational skills

• Tech-savvy

Benefits

• 25 days holiday (pro rata) + 8 Bank holidays and holiday roll over / buy more holiday scheme
• Cycle to work scheme
• Learning budget with Learnerbly
• Private Healthcare
• Enhanced Maternity & Paternity
• Opportunity to contribute to growth in an early stage startup

• Fun, friendly and collaborative startup office environment
• Regular company and social outings