Completions Assistant

Job Title: Completions Assistant 
Shift: Monday to Friday (08:00-16:00 & 10:00-18:00) 
Salary: £21,000 and up to 20% bonus (up to 5% paid quarterly) and benefits 
Location: Blackpool (FY4 2FB), 5 days a week in the office (free parking)

We’re building an amazing team and we’re looking for a Completions Assistant to support us on our journey (full training given).

About Tandem 
We’re Tandem. The UK’s fairer, greener, digital bank providing hard working people across the UK with greener ways to spend, borrow and save.With more than 500 people in London, Blackpool, Cardiff, Durham and Manchester, all working together to create a fairer, greener, more accessible bank for people across the UK.

We’re on a mission to proactively help our customers to reduce their carbon footprint and accelerate the UK to net-zero carbon emissions by 2050 and we need more people to help us achieve this goal.We've taken the beliefs, behaviours, and personality and created four underpinning values. These values demonstrate our guiding principles and behaviours for everyone at Tandem. Our ambition is that these values are ingrained and always front of mind when we're engaging with our stakeholder audiences.  Our values are BRAVE, ENTERPRISING, SIMPLE and TOGETHER.

The Role 
The aim of the role is to accurately assess and manage customer and broker applications to make a fair decision in line with regulatory guidelines and Company policies and procedures, whilst providing excellent customer service and mitigating risk to the customer and business.

The Completions Assistant will work within a team to positively contribute to the delivery of departmental and business key performance objectives. The job holder will be required to comply with the individual conduct rules and meet the Company’s fit and proper standards, which will be assessed on a regular basis.

Our Team 
The Mortgage Division is a leading provider of specialist mortgage products in the UK intermediary market. We provide a wide range of products that satisfy the market’s demand and have a reputation for providing excellent service, building strong relationships and being experts in our field.  

What you will be working on: 
The successful candidate will be responsible for the following:

• Individual performance and contribution to achieve KPI’s set by the business.
• Owning individual performance and personal development.
• Accurately completing the final packaging for customer deals, customer’s proofs and lending files.
• File loads and verified and completed requests for same day funded deals.
• Ensuring insurance checks are updated to customer’s files in a timely manner.
• Accurately completing customer validation calls.
• Maintaining an excellent level of fraud awareness to identify and protect the company from fraudulent activity.
• Effectively and professionally communicating with the introducer network, responding to enquiries in a timely manner and resolving any queries or issues.
• Maintaining a good level of knowledge of the relevant industry sector.  

What we're looking for: 
Essential:

• Previous experience managing a case load or juggling multiple priorities
• Good organisational and time management skills resulting in the ability to prioritise tasks meet tight deadlines.
• Previously experience working towards targets and KPIs.
• Excellent attention to detail and a desire to provide excellent customer service.
• Strong computer literacy including working experience on Microsoft Office.

Desirable:

Experience in a similar role within a within a financial services lending environment is preferable but not essential  

Qualities we look for:

• Honesty and reliability
• The ability to positively contribute to a team.
• The ability to self-motivate and use own initiative to achieve individual targets.
• Excellent written and oral communication skills.  

Benefits  
Our rewards are getting a big update, with enhancements due to land in early 2023!   
 
Current Rewards

• 25 days annual leave plus 8 days bank holiday  
• 1 day off for your birthday  
• Electric Vehicle scheme   
• Free cereal and snacks in the office
• Cycle to work scheme and a free helmet  
• Perkbox for treats and discounts  
• Pension contribution   
• 2 days per year paid volunteering   

Take part in our Green Deal

• Volunteer 2 days a week for charity > receive an early Friday finish 
• Raise £200 per annum for charity > Tandem provide PR and marketing support 
• Have renewable energy at home > receive an additional 1-day annual leave 
• Drive a lower emissions or hybrid car > free raffle entries with the chance to win a weekend away for 2 
• Drive an electric car > receive £500 towards a home charger  

Sourcing Model

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.

Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. 

Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.